Help Desk Support Specialist
5 days ago
Datacentrix is a leading IT solutions provider seeking a highly skilled First Line Support Engineer to join our team.
Job Description:- We are responsible for capturing customer requests from various inbound sources into our Call Management System.
- Our goal is to achieve the highest possible First Call Resolution (FCR) rate, exceeding 98% of calls answered within 30 seconds.
- Capture and log all service requests and incidents received within 15 minutes.
- Analyze reported faults and complete detailed diagnostics to resolve problems telephonically or via remote support.
- Maintain excellent communication and attentiveness at all times, ensuring effective collaboration between teams.
- Document resolutions and fixes for future reference, adhering to all Service Desk and Client specific processes.
- Provide professional and efficient communication between the business and the customer, ensuring accurate request capturing and classification.
- Adhere to the Call Lifecycle Management Processes and Procedures, maintaining a complete audit trail of all correspondences and actions.
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Help Desk Technician
5 days ago
Midrand, Gauteng, South Africa IOCO Full timeDelivering Exceptional IT SupportAbout the Role:We are seeking a skilled and customer-focused Help Desk Technician to join our team. As the primary point of contact for user base resolution, you will provide fast, friendly, and efficient technical support to ensure seamless operations.Your Key Responsibilities:Act as a single point of contact for user base...
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Help Desk Operator
4 days ago
Midrand, Gauteng, South Africa iOCO Full timeAbout This RoleThis is an exciting opportunity to join iOCO's Service Desk team as a Service Desk Agent I.Your Key ResponsibilitiesProvide technical support and troubleshooting services to customers via phone, email, or other channels.Identify and resolve customer issues in a timely and professional manner.Collaborate with internal teams to ensure efficient...
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Help Desk Professional
1 day ago
Midrand, Gauteng, South Africa Fidelity Services Group Full timeWe are seeking a Help Desk Professional to join our IT Infrastructure team. The successful candidate will be responsible for providing comprehensive technical support and maintenance services to our internal users.This role involves traveling to various locations, installing new equipment, addressing service requests, troubleshooting technical issues, and...
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Service Desk Agent
2 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeJoin Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...
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Service Desk Agent
5 days ago
Midrand, Gauteng, South Africa IOCO Full timeJoin Our Team as a Service Desk Agent – Be the Hero of IT Support Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent , you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...
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Service Desk Agent
1 week ago
Midrand, Gauteng, South Africa iOCO Full timeJoin Our Team as a Service Desk Agent – Be the Hero of IT SupportAre you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you'll be the first line of defense, providing fast, friendly, and efficient technical support to keep our team running smoothly. If you thrive in a dynamic environment, enjoy...
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Service Desk Technician
5 days ago
Midrand, Gauteng, South Africa Datacentrix Full timeWe are seeking a talented Technical Support Engineer to join our Datacentrix team, driving excellence in customer service and technical expertise.About the Role:The successful candidate will be responsible for analyzing reported faults and completing detailed diagnostics to resolve problems telephonically or via remote support.Key Skills / Competencies /...
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Front Desk Receptionist
2 hours ago
Midrand, Gauteng, South Africa Watertowergroup Co Full timeWe are looking for a professional and friendly Front Desk Receptionist to be the first point of contact for our company. The successful candidate will be responsible for welcoming visitors, handling calls, and performing various administrative duties to ensure smooth front-office operations.Key Responsibilities:Greet and assist visitors in a professional and...
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Service Desk Agent I
4 days ago
Midrand, Gauteng, South Africa iOCO Full timeWe are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and delivering excellent service with a problem-solving mindset.What You'll Do:Excellent customer...
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IT Support Specialist
5 days ago
Midrand, Gauteng, South Africa IOCO Full timeUnlock Your Potential in IT SupportWe're looking for an IT Support Specialist who is passionate about delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in providing technical assistance and support to our users.What You'll Do:Provide active resolution on all calls or emails logged for IT assistance within...
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Administrative Support Specialist
23 hours ago
Midrand, Gauteng, South Africa DMA Group (Pty) Ltd Full timeJob SummaryDMA Group (Pty) Ltd is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The successful candidate will be responsible for providing administrative support to our management team, ensuring seamless day-to-day operations.Key Responsibilities:Answer incoming calls and respond to queries in a...
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Technical Support Engineer
5 days ago
Midrand, Gauteng, South Africa Datacentrix Full timeWe are looking for a certified MCSE First Line Support Engineer to join our dynamic team at Datacentrix.About the Role:The successful candidate will be responsible for logging and responding to customer requests in an efficient manner, adhering to Operational Level Agreements (OLAs) and contributing to positive FCR rates.Key Skills / Competencies /...
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Service Desk Agent Fixed Term Contract
14 hours ago
Midrand, Gauteng, South Africa Cocre8 Full timeThe Service Desk Agent is responsible for providing efficient and professional IT support to end-users, acting as the first point of contact for all technical inquiries and issues. This role involves diagnosing and resolving incidents, managing service requests, and ensuring that incidents are accurately logged, categorized, and prioritized.The candidate...
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Desktop Support Specialist
1 day ago
Midrand, Gauteng, South Africa Fidelity Services Group Full timeFidelity Services Group is seeking a highly skilled Desktop Support Specialist to join our IT Operations team. As a key member of our team, you will be responsible for providing comprehensive technical support and maintenance services to our internal users.This role involves traveling to various locations, installing new equipment, addressing service...
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Technical Support Specialist
10 hours ago
Midrand, Gauteng, South Africa Spinnaker Software Full timeCompany Overview:">Spinnaker Software is a dynamic organization that prides itself on fostering a collaborative environment. We prioritize excellent customer service, promoting teamwork and mutual support to achieve our goals.">About the Role:">We are seeking an enthusiastic and skilled Branch Support Technician to join our Midrand branch team. The ideal...
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Cloud Technical Support Specialist
3 days ago
Midrand, Gauteng, South Africa Mustek Limited Full timeJob DescriptionAt Mustek Limited, we are seeking a highly skilled and experienced Cloud Technical Support Specialist to join our team. This role is responsible for providing exceptional technical support to our customers and ensuring their seamless experience with our cloud services.Key ResponsibilitiesTechnical Support: Provide timely and effective...
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Regulatory and Legislative Support Specialist
14 hours ago
Midrand, Gauteng, South Africa Careers at DLK Group Full timeRegulatory and Legislative Support SpecialistMidrand, South Africa | Posted on 19/12/2024The Regulatory and Legislative Support Specialist ensures that the organization complies with all relevant regulatory and legislative requirements, focusing on information and communication technology (ICT) frameworks and broader organizational obligations. The role...
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Moodle Technical Support Engineer
3 days ago
Midrand, Gauteng, South Africa Adapt IT Group Full timeAdapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource...
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Technical Support Specialist Lead
10 hours ago
Midrand, Gauteng, South Africa DLK Group Full timeJob OverviewThe Specialized ICT Support Specialist will be responsible for providing customized ICT services and solutions to meet the unique needs of the organization as determined by the CETA.Main Responsibilities:ICT Service Provision:Deliver specialized ICT services to meet emerging needs and challenges.Support ICT-related requests not covered by...
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Specialised ICT Support Specialist
14 hours ago
Midrand, Gauteng, South Africa DLK Group Full timeMidrand, South Africa | Posted on 19/12/2024The Specialised ICT Support Specialist will provide tailored ICT services and solutions to address unique and ad-hoc requirements as determined by the CETA. This role involves responding to specialized ICT needs, troubleshooting complex issues, and delivering innovative solutions to support the organization's...