Customer Service Consultant

Found in: Talent ZA 2A C2 - 3 weeks ago


Cape Town, South Africa Callforce Direct Full time

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

 

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address query.
  • Achieving and exceeding key performance metrics relating to service delivery

 

Working hours : The contact center operates on a 24/7 basis and shifts are rotational.

 

This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process.

 

Competencies and Skills required

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

 

Education and experience required:

  • Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
  • Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately / 2 weeks notice
  • Fiber at home compulsory to accommodate potentially working from home when required

 

Salary : R 9500 PER MONTH



  • Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...


  • Cape Town, South Africa Recruitment Solutions Full time

    We are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve...

  • Customer Service Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for but not...

  • Customer Service Consultant

    Found in: Whatjobs ZA C2 - 1 week ago


    Cape Town, South Africa Callforce Direct Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not...


  • Cape Town, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary We...


  • Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Customer Service Consultant** Our client is a young, dynamic team who integrates seamlessly into the structures of their customers. Through flexibility and dynamism, they offer scalability for companies and start-ups at every stage. Through a broad-based leadership team, they offer first-class expertise in many areas including sales, legal...

  • Call Centre Consultants – Parklands North

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa Service Solutions Full time

    Call Centre Consultants Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre...


  • Cape Town, South Africa Call Centre Staffing Full time

    Customer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...

  • Customer Service Consultant _ EC

    Found in: beBee S ZA - 4 weeks ago


    Eastern Cape, Port Elizabeth, South Africa PG Group Full time

    PG Group’s job vacancy, Career and Recruitment Job title : Customer Service Consultant _ EC jobs in Eastern Cape Job Location : Eastern Cape, Port Elizabeth Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries Main job purpose  To manage the front desk of a Fitment Centre by providing professional operational support...

  • Customer Service Consultant

    Found in: Whatjobs ZA C2 - 6 days ago


    Kimberley, Frances Baard District Municipality, Northern Cape, South Africa freerecruit Full time

    Essential Requirements: – Excellent analytical skills– Previous experience in customer service– Ability to problem solve– Ability to work under pressure– Positive attitude– Computer literate (Internet, Word, Excel, Outlook, etc)– Must work well within a team– Clear ITC Duties will include: – Respond to client queries in a professional...

  • Customer Service Consultant

    Found in: Whatjobs ZA C2 - 4 days ago


    Despatch, Nelson Mandela Bay Metropolitan Municipality, Eastern Cape, South Africa FreeRecruit Full time

    Essential Requirements: – Excellent analytical skills– Previous experience in customer service– Ability to problem solve– Ability to work under pressure– Positive attitude– Computer literate (Internet, Word, Excel, Outlook, etc)– Must work well within a team– Clear ITC Duties will include: – Respond to client queries in a professional...

  • Customer Care Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to...

  • Customer Service agent

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Customer service Agent

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Service Consultant

    5 days ago


    Cape Town, South Africa Girls and Boys Town Full time

    **Girls and Boys Town SA: Service Consultant** Opportunity closing date: 15 February 2024 Opportunity type: Permanent Position Established in 1958, Girls and Boys Town (GBT) is a national non-profit organization that runs proven and successful programs to strengthen vulnerable youth. Through a combination of interventions, we on average, assist between 16...


  • Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7742 CDS **Consultant**: Carina de Swardt Processing sales orders Capturing invoice on stock receipted Credit processing Manage non-muster stock only - from receiving to despatch in terms of paperwork Monthly stock takes on non-muster stock only and sending a report Prepare back-order reports for customers monthly. Assist with the travel...

  • Customer Sales Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Würth Full time

    The Würth Group is the world market leader in assembly and fastening materials and it currently consists of over 400 companies operating in more than 80 countries. At Würth South Africa Co. (Pty) Ltd , we offer over 6000 products which are delivered nationwide directly to our customers. We service our customers through our 15 Pick-up Shops, Online...

  • Customer Sales Consultant

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Würth Full time

    Würth South Africa Co. (Pty) Ltd, is actively looking for a talented, vibrant, highly motivated and disciplined Customer Sales Consultant who will represent the company as a brand ambassador and offer sales services to our customers. JOB REQUIREMENTS Sales territory - Parow, Parow Industria, Beaconvale, Tri-angle farm - CPT (WC) Area of residence...

  • Training and Customer Support Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Training and Customer Support Consultant

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...