1 X Key Accounts Manager

2 weeks ago

Cape Town, South Africa Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

**Requirements**:
The purpose of a Key Account Manager is to protect the Region and Company’s revenue from risk of loss or reduction of portfolio. To represent the Region and Company to existing customers in pursuit of business retention, and actively seek growth opportunities. To achieve Retention targets, and annual KPI’s. Achievement and improve retention targets and perform in line with Key Performance Indicators set for annual period
- Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships, and draw from regional support where required
- Communicate terms/Risk/Opportunities (including NA) on a regular basis, teaming up in meetings and proactively seeking and structuring retention proposals for submission
- Maintain accurate and regularly updated surveys to ensure appropriate service profiles and information record
- Complete and maintain up to date site risk assessments - inform Operations team of any changes to allow safe practice at all times.
- Be responsible for all price adjustments to client profile - MPI negotiation.
- Develop secondary decision making contact within client’s business
- Develop a relationship tier integrating customer stakeholders and RISA responsible parties
- Maintain complete records of all activities regarding customer, creating a relevant and factual data base
- Actively develop service range expansion to client portfolio
- Adherence to Company and divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies et al
- Customer service - 75% time allocation
- Administration - 15% time allocation
- Reporting (all requirements)
- Policy compliance
- Meetings / collaboration 10% time allocation (Local, Regional, National)
- Master losses follow ups with RKAM as well as feedback to RSM and National Retention Manager

**Skills**:

- Selling skills/persuasiveness/interpersonal
- Tenacity and resilience
- Initiative/ proactive
- Integrity/reliability
- High energy levels (action orientated)
- Goal setting and achievement
- Self confident/assertive/passionate
- Customer service/relationship building ability
- Problem solving skills/solution driven
- Lateral thinker
- Organisational and planning skills
- Good verbal and written communication skills
- Awareness of competitor activity
- Ability to interact with clients at all levels
- Awareness of Health & Safety measures around on working environment at all times
- Ability to lead, direct and supervise completion of actions plans

SKILLS (ESSENTIAL)
- Valid drivers licence
- Above average communication skills (written/verbal/non-verbal)
- Numerical acumen
- Computer literate
- HD Customer Experience in either Pest Control or Hygiene is non negot

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