Contact Center Renewal Representative

1 week ago

Cape Town, South Africa MCI Careers Full time

POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Contact Center Renewal Representative for Subsidized Housing to join our team. The Renewal Specialist for Subsidized Housing plays a vital role in maintaining positive relationships with residents. Reporting to the Director of Property Management, this position is responsible for supporting the renewal process for all residents. The organization is based in Atlanta, Georgia, and oversees single-family rental properties across the southeastern United States for large institutional investors.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Manage annual renewals for all Section 8 residents at 90, 60- and 30-day intervals per different Housing Authorities
- Send out renewal notices to residents with expiring leases that are 60, 90, and 120 days
- Send out employment verification forms to residents as required for the renewal process
- Pull comps from the Real Estate portals as needed to complete the rent increase forms for the Housing Authorities
- Verify utility type in the household and complete housing renewal forms
- Complete all rent increase forms needed as per Housing Authority guidelines for approval of rent increases
- Upload all forms for renewals into company software (Propertyware) and enter all required notes
- Update all approved rent into company software (Propertyware) to process the renewals leases
- Send out all lease renewals for signature that have been approved that has been approved
- Responsible for maintaining a positive relationship with customers
- Prepare required reports for the Section 8 Managers and Director of Subsidized Housing
- Handle all customer inquiries and critical issues regarding renewals
- Negotiate lease renewals with target rent increases annually
- Work in collaboration with Asset Management regarding renewal rent increases
- Provide the resident with a Notice to Vacate when appropriate
- Maintain an 80% or higher renewal percentage
- Update job knowledge for leasing laws in all company markets
- Enter Notice to Vacates into Property ware for non-renewal residents
- Support other Property Management staff as needed
- Update all changes as per Notice to Vacate dates and inform appropriate parties of changes

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Diploma in relevant field
- 3 years of experience working in the real estate/leasing field
- Attention to detail and meeting deadlines are a must
- Knowledge of MS Excel and Word is required
- Experience with Property Ware preferred
- A proactive individual who can work with mínimal to moderate supervision.
- Ability to work and communicate with people in varying disciplines with different backgrounds.
- Excellent communication skills (both written and spoken).

**Required Skills**:

- Ability to thrive in a fast-paced, high-growth start-up mentality environment
- Must be flexible and adaptable with the ability to pivot as needed
- Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful
- Must have excellent communication skills, both verbal and written
- Must be highly organized, proactive, and detail-oriented
- Must possess strong time management skills, the ability to always prioritize and work with a sense of urgency
- Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented
- Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
**All MCI Locations**
- Must be authorized to work in the country where

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