Call Center Representative

2 months ago

Cape Town, South Africa MCI Careers Full time

POSITION OVERVIEW:
**_ CALL CENTER REPRESENTATIVE_**SALARY: Commensurate -:
POSITION RESPONSIBILITIES:
**_ WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?_**

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

**Essential Duties**
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS:
**_ WONDER IF YOU ARE A GOOD FIT?_**

**Qualifications**
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers

**Preferred (Not Required)**
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.- MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, _benefits_, social and recreational programs, and _discipline_. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works._

ABOUT MCI (PARENT COMPANY):
In 2019 Marlowe

  • Customer Service Call Center Agent

    2 weeks ago

    Cape Town, South Africa Mariposa Call Center Full time

    Mariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...

  • Recruitment for Call Center Agents May 2023

    4 days ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    Great opportunity to grow your career. We are an outbound call center looking for individuals to join the call center environment. We do sales over the phones. **Requirements**: - Must be outspoken and computer literate. - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission - Incentives Full Training will be...

  • Call Center Manager

    1 week ago

    Cape Town, South Africa Compare The Networks Ltd Full time

    We are opening a new office on Loop Street, moving from Long Street, with the move comes more space and more agents, we are seeking someone to help manage and maintain the growth potentials of the branch. We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center...

  • Recruitment for Call Center Agents March 2023

    6 hours ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team. We are an outbound call center We do sales telepathically. **Requirements**: - Matric - Must be outspoken and computer literate. - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission - Incentives Full Training will be...

  • Sales Agents Required for Call Center 2023

    4 days ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    We outbound call centers in the Western Cape. We are an authorized dealer of Vodacom as well as Cell C. We don’t only offer you success, but growth possibilities as well. If you are confident, savvy, money hungry, self-motivated, and a team player then this is the place for you! If you think you obtain the characteristics mentions then, **APPLY...

  • Telemarketer Required for Outbound Center

    2 weeks ago

    Cape Town, South Africa Linda Recruit for Call Center Full time

    Telemarketing company looking for outbound call agents We a call center looking for individuals to join our growing team We do telephonic sales and assist client with cellular products. Requirments: - Matric or Grade 11 - Must be outspoken and goal driven - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission...

  • Inbound Call Center Director

    7 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Trainer

    1 week ago

    Cape Town, South Africa A1 Financial Services Full time

    A1 Group SA is looking for a Trainer/coach to join our People Development Team to coordinate training activities that will help optimize our human capital. Our company specializes the call center and field markets and is an outsource provider to leading national and international Brands. The Trainer/Coach will be responsible for scheduling and conducting...

  • Inbound Call Center Director

    7 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Director

    7 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    7 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    7 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    7 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Call Center Agent

    8 months ago

    Cape Town, South Africa Matrashabd Consulting Full time

    **Responsibilities**: - Answer incoming calls promptly and professionally, addressing customer inquiries and concerns. - Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys. - Listen attentively to customer needs and provide appropriate solutions or assistance. - Enter and update customer information accurately in...

  • Inbound Call Center Supervisor

    7 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...

  • Inbound Call Center Supervisor

    7 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Supervisor

    7 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center

    2 weeks ago

    Cape Town, South Africa Connor-Com Full time

    Job Details Minimum experience Entry Level Company primary industry Telecommunications Job functional area Sales Salary -Basic and commission Job Description Our world class call center based on the pristine Millstone is expanding and we need ambitious, target driven telesales agents to market mobile and data contracts to the local market. Here's 5 great...

  • Call Center Manager

    7 months ago

    Cape Town, South Africa Lexdan Select Full time

    Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town. Functions: - Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching - Develop a proper workforce plan where resources are allocated effectively to skills pools - Develop and implement sales...

  • Call Center Executive

    2 months ago

    Cape Town, South Africa True north debt solutions Full time

    **Are you an experienced call center agent with a background in debt review and a knack for effective cold calling?** True North Debt Solution is looking for motivated, dedicated individuals to join our team. If you have a passion for helping clients manage their financial challenges and a proven track record in debt review sales, we want to hear from...