Contact Center Vendor Manager

1 week ago

Cape Town, South Africa MCI Careers Full time

POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Contact Center Vendor Manager to join our team In this role, you will support the Vendor Management department within Asset Services by handling a variety of clerical and data entry tasks. Your responsibilities will focus on vendor onboarding, compliance, account management, smart home installations, and other vendor communications and project initiatives.

Key duties include data entry, data auditing, creating and updating work orders, communicating with vendors, setting up vendor accounts, liaising with permitting authorities, and interacting with vendor representatives. Additionally, you will ensure data sources are accurate and up to date while contributing to the preparation and distribution of internal reports.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Assists in certificate of insurance management
- recording and entering data into the system, contacting vendors and insurance carriers to receive updated insurance information, reporting on vendors’ insurance compliance
- Collects vendor documentation and enters information in associated system(s) with accuracy, and within SLA
- Reviews vendor qualifications on onboarding documentation and insurance to determine if they meet onboarding and vendor management qualification against procedures and corporate guidelines
- Creates and maintains vendor profiles and records in internal management systems and folders
- Verifies vendor credentials and market requirements
- Creates vendor contracts utilizing standard templates, according to procedure
- Schedules vendor training sessions for systems, procedures, onboarding, retraining, etc.
- Creates and sends vendor performance feedback from templates and internal systems
- Maintains contact information for all active vendors
- Gathers details and performs administrative functions for vendor-related project work
- Coordinates vendor communication and training for new projects and technology releases
- Communicates policy updates to vendors, as needed
- Updates vendors on changes in the procedures, guidelines, requirements, or other business objectives
- May assist vendors in minor troubleshooting issues with internal systems or processes
- Prepares reports on vendor compliance statuses
- Facilitates internal and external vendor feedback surveys to capture operational insights
- Performs research of disputes and other concerns related to vendors and internal and external customers- Additional responsibilities may be assigned as needed.CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Associates Degree or Equivalent
- Previous experience working with company software systems.
- Previous experience with data entry work.
- Vendor Onboarding or Vendor Management Experience
- Prior experience using a work order management system
- Ability to use Microsoft Office and Google Suites, especially Microsoft Excel
- Proven ability to multi-task
- Strong verbal and written communication
- Ability to thrive in a fast paced, high growth ‘start up’ mentality environment
- Must be flexible and adaptable with the ability to pivot as needed
- Ability to meet tight deadlines and thrive under pressure; commitment to results and solution-oriented
- Ability to work with a high level of autonomy in a virtual setting with the ability to consistently meet goals and SLAs
- Ability to work on numerous high-priority initiatives with limited supervision
- Demonstrated ability gathering and interpreting data, compiling management and external-facing reports, recommending program enhancements, modifications and new initiatives based on business need

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

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