Contact Center Consultant Intern
3 months ago
Our Client in the transport industry is seeking motivated Contact Centre Consultant Interns to join their team. This role offers a fantastic opportunity to develop your skills in customer service, communication, and problem-solving.
**Key Responsibilities**:
- Ticket sales
- Handling Enquiries
- Handling Complaints
- Cash-ups
- General Contact Centre Duties
- Effective utilization of all systems used within the orgnization
**Requirements**:
- Grade 12.
- 1 year experience in contact centre will be an advantage, not a requirement.
- Strong communication skills with a passion for delivering excellent customer service.
- Ability to thrive in a fast-paced and dynamic environment.
- Basic proficiency in MS Office and strong organizational skills.
- Experience in handling general enquiries in a customer facing or contact centre environment.
- Experience in handling disputes and conflicts.
- Have a passion for working with people and serving others.
- Display a willingness to assist in general administration duties.
- Enjoy working independently as well as being part of a team.
- Assist fellow colleagues in the daily running of contact center related tasks.
- Be focused on providing work of an extremely high quality and take pride in your work.
**Skills Required**:
- Very good organizational skills.
- Must be presentable, and well spoken.
- Pay attention to detail.
Must be able to demonstrate (at least, but not limited to) the following basic selling competencies:
i)Listening skills
ii)Excellent telephone etiquette
iii)Identifying customers’ needs
iv)Selling to customers’ needs
v)Explaining different options
vi)Solution-driven
vii)Friendly, helpful disposition
viii)Clear, audible tone of voice and pronunciation
ix)Emotional Intelligence, especially when working under pressure
x)Ability to handle conflict effectively
xi)Negotiating and convincing skills
- Be values driven with an unquestionable level of integrity.
- Punctual and reliable.
- Responsible in handling cash.
- Can work shifts.
- Enjoy the challenge of working towards a monthly performance incentive.
- Have a proficient knowledge of the company, its divisions, associates, people, products, service, terms and conditions and website.
**Benefits**:
- Gain practical experience in the transport industry.
- Receive mentorship and training from industry professionals.
- Opportunity to contribute to real projects and processes.
- Potential for future career opportunities within the company.
**NB: Please take the below into account before applying**
**Area**: Airport Industrial (Cape Town) they must be able to commute here
**Race**: Black or Coloured
**Age**: 18 - 35
Preference will be given to university students, as this is a seasonal position
**Job Types**: Full-time, Internship
Contract length: 3 months
Pay: R5 000,00 - R6 000,00 per month
Application Deadline: 2024/10/18
Expected Start Date: 2024/11/01
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