Contact Center Executive

1 month ago


Cape Town, South Africa Aramex Full time

**Purpose of the Job**:
Fixed Term contract - 2 Months

**Key Responsibilities**

Handle incoming phone calls

Resolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teams

Communicates customer inquiries/messages/feedback to relevant team members

Tracking of customer or branch parcels

Taking collections

Pulling hardcopy POD's

Sending invoices with POD's to various branches

Advising customers of services and general information regarding operational procedures

Being able to fully understand and take quotes

Arrange special trips

Courtesy calls to customers. Late freight and/or customer update

Provide satisfactory service to customers

Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

**Job Responsibilities - Experience and Education**:
**Minimum Requirements**

Minimum requirement is a Matric (Grade 12) qualification and/or similar
qualification or experience

Frontline - 2 years call center experience; Backline - 3 years call center experience

Must have at least 1-year experience in the Logistics Industry

Strong communication skills - Excellent command of the English language

Customer Centric Personality

Computer Proficiency

**Leadership Behaviors**:
**Skills**:

- Problem Solving- Organization & Planning- Customer Focus- Communication Skills- Teamwork



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