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Contact Center Leasing Representative

1 month ago

Cape Town, South Africa MCI Careers Full time

POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Provide a best-in-class, dynamic, proactive, and friendly prospect and applicant customer service experience.
- Collaborate with maintenance team members prior to resident move-in and ensure homes are in move-in ready condition owning coordination of scheduling any outstanding items aligned with the company-wide scope of work to be addressed with the maintenance team.
- Demonstrate knowledge and provide feedback about current market and competitor conditions that may impact occupancy and sales results, assist with the development and implementation of short and long-term marketing plans and goals to sustain occupancy.
- Follow the established policies related to concessions, specials, and other programs to boost occupancy.
- Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.
- Strong proficiency in the use of leasing and property management software to track availability, record leasing activities, manage resident and prospect data.
- Respond quickly and courteously to prospect and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey prospect or other requests to the appropriate individual(s).

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- BS/BA or equivalent experience and education
- 3+ years of unparalleled customer service, sales, and closing experience, preferably in the real estate industry.
- Outgoing, timely, and professional communicator with clients and colleagues, both verbal and written.
- A champion for the business in all activities and communications with prospects, applicants, and colleagues.
- Driven ability to meet and exceed sales and business goals and objectives with enthusiasm and excitement.
- Willingness to work a flexible schedule, including evenings and weekends.
- Experience with CRM and property management software
- Proficient with Google Suite, MS Office and CRM related software
- Real estate license a plus

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
**All MCI Locations**
- Must be authorized to work in the country where the job is based.

**Subject to the program and location of the position**
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:

- At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment._- MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, _benefits_, social and recreational pro