IT Help Desk Technician
1 day ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- To solve IT user queries and problems. Provide high level support on complex problem resolution, advise on new established systems and train users.**experience and qualifications**:
- Required Certification for the role.
- 1 to 2 Years related experience.**additional requirements**:
**responsibilities**:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software licence requirements and audit requirements.
- Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems train users, ensure alignment to SLA's and agreed standards.
- Manage own development to increase own competencies.
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