Senior Service Delivery Manager

**Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities...

**Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities...

**THE JOB AT A GLANCE** Senior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships. **WHAT WILL YOU DO?** **Oversee IT Service Delivery** *** **Identify Problems and Resolve...

**Role Responsibilities**: Responsible for the overall service delivery and relationship with client/s. Promoting a service of excellence by ensuring client expectations on KPI reporting, meeting actions and availability are met. Reporting all client issues, problems and feedback to the Head of Service Delivery. Oversight and control of defect...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**ROLE PURPOSE** Responsible for the overall management, including financial aspects as well as customer satisfaction and service delivery against contracted SLA’s. The span can consist of one or several key outsourced contracts and/or services delivering more than one line of business service to the customer. The individual will need to use their...

**Minimum Desired Qualifications** - National Senior Certificate (Grade 12) - ITIL V3/4 and Project Management Certifications. - IT Diploma or degree preferable. **Minimum Desired Experience** - 7+ years hands-on experience in IT Service Management. - 5+ years experience in an IT Service Delivery Environment - 5+ years Project Management experience - 5+ in...

Solugrowth is in search for an Operations Manager to be accountable for the delivery of services that meet and exceed customer expectations through the effective management of people, process, and technology. This role is withing an ICT client environment. To lead the creation, implementation and maintenance of service standards, methodologies, and...

Job Description To manage and control resources to provide efficient and cost-effective information systems delivery service to the business - Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy - Establish, align and manage target and budget goals whilst ensuring...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

**ABOUT THE ROLE** The IT Service Delivery Manager will oversee the delivery of IT services to the organisation, manage relationships with IT suppliers, and lead an internal IT support team. The goal is to ensure that our IT services align with business needs, are delivered efficiently, and are continually improved. This role is critical in bridging the gap...

Job Description Hello Future IT Service Delivery Manager FNB Connect and Service Provider is looking for a dynamic and highly skilled IT Service Delivery Manager to join their team. The successful applicant will be responsible for ensuring the effective delivery and ongoing enhancement of IT services within the telecommunications sector. This role is...

**JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Subdivision: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly. - Ensure that communication and feedback on major incidents, problems and changes. -...

Service Delivery Specialists are responsible for providing continuity in service and act as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery, and contract...

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

A dynamic, vibrant and growing IT company is looking for a Service Delivery Manager to be central to the management of service delivery to a portfolio of clients, ensuring that all services and solutions delivered satisfy clients’ business requirements and expectations. The Service Delivery Manager works with stakeholders to enforce governance controls...

Structure, Grade & Reporting Job grade/level M6 Business Unit Digital Platform Solutions Department Octane Position reports to Account Manager: Ind Fuel Span of Control 0 Core Description Service Delivery Management Responsible for ensuring that contractual obligations are understood, and that SLAs are aligned Developing and owning the SLA measurement in...

**Position**: Service Desk Delivery Manager (ISP) **Location**: Johannesburg North A leading ISP is looking for an professional, customer-centric Service Delivery Manager to join their dynamic team! You MUST come from the ISP industry and have the relevant experience in service delivery with an excellent track record. This is an wonderful opportunity to...

**When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...

When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...