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Customer Service Consultant
3 weeks ago
Customer complaint and query handling and Customer case management.
Building and maintaining relationships with the dealer network.
Ensuring correct escalation process internally and externally.
**Essential Skills Requirements**:
Minimum of 3 years working experience within the Motor Industry.
Minimum of 2 years in an Aftersales position at the client’s or dealer level mandatory.
Minimum of 2 years in a call centre environment.
Excellent verbal and written communication skills.
Excellent people skills.
High ability to co-ordinate.
Excellent time management skills.
Customer service skills.
Problem solving skills.
Communication skills.
Decision making skills.
Time management skills.
**Advantageous Skills Requirements**:
Ability to communicate and interact across all organisational levels.
Flexibility by taking on ad hoc tasks.
Good discipline to ensure tasks will be completed on time.
Operating independently and on own initiative within the field of responsibility.
Pleasant, approachable disposition.
Between 5 - 7 Years
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