Service Consultant

4 weeks ago

Pretoria, South Africa Santam Full time

Career Opportunity
A position has become available for a service consultant in the Broker Services department in Centurion, Pretoria.
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
**Job Description**:
Principal Accountabilities
Provide customer service to customers requiring special attention.
Serve as first line of contact for customer queries.
Communicate with stakeholders to provide information, feedback and follow through on customer queries and/or instructions to team.
Address unusual and non-standard customer issues.
Task-related decision making within set policies and procedures.
Schedule appointments on request.
Assist with logistics and events and broker forum management.
Provide reception services.
Direct intermediaries to deal with correct channels.
Monthly management cost analysis - variance reporting.
Compile intermediary training lists and facilitates ad hoc requests.
Qualifications and Experience
Grade 12.
FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines).
RE 5
Commercial Lines and Personal Lines Contact Centre experience will be advantageous
Behavioral Competencies
Analytical thinking.
Information seeking.
Drive for results.
Flexibility.
Initiative.
Emotional self control.
Customer service orientation.
Self confidence.
Teamwork and co-operation. Knowledge and Skills
Proficient with MS Excel, Word basic, Qlkview, intranet.
Detailed understanding and knowledge of Santam process.
Thorough understanding of all relevant customer support systems and processes related to all products.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • HR Consultant/practitioner Job Advertisement

    2 weeks ago

    Pretoria, Gauteng, South Africa Bio waste service Full time

    HR Consultant/Practitioner Job AdvertisementSalary: Negotiable based on experience and qualificationSubmissions Closing Date: 20 November 2023 (CV's received after the closing date will not be considered for review)ABOUT THE JOBBIOWASTE SERVICE has an amazing opportunity for a Human Resources Consultant, based at our offices in Rosebank,...

  • Broker Services Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa Discovery Limited Full time

    Select how often (in days) to receive an alert: Broker Services Consultant Business Unit: Discovery Employee Benefits Function: Brokers (FAIS Accredited) Date: 24 May 2024 Achieve more than YOU BELIEVE Broker Services Consultant About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and...

  • Consultant Client Services

    3 weeks ago

    Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...

  • Consultant, Servicing

    2 weeks ago

    Pretoria, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship...

  • Service Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa Santam Full time

    Career OpportunityA position has become available for a service consultant in the Broker Services department in Centurion, Pretoria.About The CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a...

  • Client Service Consultant

    1 week ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details: Title: Client Service Consultant Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 18 000 Reports to: Call Centre Manager Job Description: The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and...

  • Client Service Consultant

    1 week ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...

  • Client Service Consultant

    1 week ago

    Pretoria, South Africa Adzuna ZA B C2 Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...

  • Client Service Consultant

    1 week ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...

  • Snr Consultant Client Service

    4 weeks ago

    Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...

  • Client Services Consultant

    2 weeks ago

    Pretoria, South Africa H2R Africa Full time

    Our client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12 or equivalent qualification. Computer literate. Network knowledge. Working experience with developing...

  • Client Service Consultant

    3 weeks ago

    Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    **Job Details**: **Title: Client Service Consultant** **Location: Pretoria, Gauteng** **Permanent: Yes** **Full time: Yes** **Industry: Insurance** **Salary / CTC: R 18 000** **Reports to: Call Centre Manager** **Roles and responsibilities** - Provide excellent customer service in a professional manner and compliant with quality and performance...

  • Microsoft Service Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa SAMISHO Consulting Full time

    The Service Consultant will take end to end ownership of the NAXT 365 implementation and be responsible for the scope of the project. They work closely with key stakeholders to understand the business requirements and technical environment to achieve optimal solutions.Key duties include: Prepare Functional Design Documents. D365 and NAXT 365 system...

  • Regional Service Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa Medpharm Recruitment Full time

    A reputable Medical Aid based in Pretoria is seeking a Regional Service Consultant to join their team.Duties: Service delivery to all stakeholders in specific regions. (These include Members, Advisors, Providers and Suppliers in accordance to prescribed processes) Coordinating the functions and logistics of the regional office and responsible for all...

  • Regional Service Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa Medpharm Recruitment Full time

    A reputable Medical Aid based in KZN is seeking a Regional Service Consultant to join their team.Duties: Service delivery to all stakeholders in specific regions. (These include Members, Advisors, Providers and Suppliers in accordance to prescribed processes) Coordinating the functions and logistics of the regional office and responsible for all purchases...

  • Private Client Service Consultant

    2 weeks ago

    Pretoria, South Africa Aon Corporation Full time

    Posting Description: **Private** **Client** **Service Consultant** Do you have experience in dealing with High-net-worth clients? Looking for a career move? We are hiring! Aon South Africa is hiring a Private Client Service Consultant; this is a hybrid role with the flexibility to work both virtually and from our Pretoria office. The role of the private...

  • Claims Fulfilment Consultant

    4 weeks ago

    Pretoria, South Africa Professional Sourcing Full time

    **Job Overview**: **Claims Fulfilment Consultant **(Financial Services)** **Location: Durban, KwaZulu-Natal** A well-established **financial services **provider has an exciting new position available for a **Claims Fulfilment Consultant.** The responsibilities of the **Claims Fulfilment Consultant **will be to **ensure that the concern provides the best**...

  • Client Services Consultant

    3 weeks ago

    Pretoria, South Africa H2R Full time

    Gauteng, Tshwane (Pretoria) - Market related - Market related Monthly Cost To Company (Market related) Our client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12...

  • Snr Consultant Client Service

    2 weeks ago

    Pretoria, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryAn exciting...

  • Senior Manager Clinical Consulting Services

    1 week ago

    Pretoria, South Africa Thusa Batho Labour Solutions Full time

    The purpose of the job is to oversee the provision of Clinical services, administer the Prescribed Minimum Benefits (PMB) portfolio to ensure medical scheme members are protected and their entitlements are guaranteed, and to develop and implement the Prescribed Minimum Benefits regulation strategy. As a Senior Manager: Clinical Consulting Services you will...