Client Service Consultant

7 months ago

Pretoria, South Africa Qetello Holdings Full time

Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Client Service Consultant to join their team.

**Functions**:

- Make or answer queries on behalf of the Scheme to fulfil member needs
- Listen to and resolve member complaints
- Provide access to information for members, potential members, and service providers
- Handle stressful situations appropriately
- Write complex sentences using proper punctuation
- Exhibit excellent customer service skills, including questioning, probing, and listening
- Demonstrate superior listening, verbal, and written communication skills

**Skills**:

- Ability to handle stressful situations appropriately
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- Excellent data entry and typing skills
- Excellent written and verbal communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to colleagues at all levels, within or external of the organisation; encourages open expression of ideas and opinions.
- Interpersonal Skills - Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behaviour. Selects the words or actions most likely to have the desired effect on the individual or group in question.
- Listening skills - the ability to accurately receive and interpret messages in the communication process.
- Negotiation skills - Explores positions and alternatives to reach outcomes that gain acceptance of all parties.
- Proactive problem solving and conflict management - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
- Soft Skills in Customer Service; Knowledge of customer service principles and practices
- Superior listening, verbal, and written communication skills
- Time management skills - the ability of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity.

**Requirements**:

- Grade 12
- 1 year of call centre experience
- Customer service skills
- Written and verbal communication
- Problem-solving abilities

**Remuneration**:

- Competitive salary commensurate with experience.
- Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.
- Office perks: free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.
- Dynamic team interactions, recognition programs, and incentives.

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