Customer Service Agents
3 weeks ago
We offer:
- Opportunities to advance within
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic Supervisors and a Positive environment
- Affordable benefits for you, your spouse, and/or children
- Paid time off and paid holidays
- And so much more
- Join a team where your work matters. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve across the world. You will be part of a winning team_
This high-performance position is the foundation of success for our clients. Members of this team
are strong communicators with personalities that shine through the different channels of
communication every day.
**Key Responsibilities**:
- Provide best in class stakeholder experience to couriers, customers, and restaurants.
- Working on live chat, actions or other channels to assist couriers with any active order
issues they may face and ensure that all information is provided to couriers in a timely
manner while live on an order.
- Ensuring that our couriers have all the information needed to have a seamless experience on our network, including Live and non-live inquiries.
compliance, and business risk. Directing to appropriate in market teams to ensure that
each market's local requirements and teams have visibility/ are involved in resolution.
- Facilitate communication between all parties involved in each delivery**, **such as
customer live-team, and restaurant live-team.
- A thorough understanding of the global legal restrictions / requirements that exist
when communicating with couriers, ensuring all local legislation for how to
communicate with an independent contractor is being followed at all times to mitigate any legal risk to the business.
- Using internal tools and resources to ensure that all couriers are having the best
possible experience
- Responsible for meeting and exceeding personal performance KPIs to ensure that we are
delivering on a best-in-class stakeholder experience
- Responsible for staying engaged, up to date, and in constant communication with the team.
- Completing training modules/material, staying up to date with all new process
changes, communications, training etc.
- Communicating with team leaders/managers for any issues or concerns - leveraging
- Attending meetings i.e 1on1s, huddles, all hands - leveraging google meets to stay
connected with your team lead, peers and other members of the leadership team.
**Minimum Qualifications**:[1]
- Prior customer service, sales, call center experience
- Excellent/advanced written and verbal English capabilities
- High level of technical knowledge and computer literacy
- Education level of grade 12 or 3 CXC certifications
- Have a great attitude and are proven self-starters
- Keep hustling and can work through rejection
- Thrive in a rapidly changing environment
Pay: R7 000,00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
- German (required)
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...
-
Customer Service Agent
2 weeks ago
Johannesburg, South Africa Initiate International Full timeJoin a dynamic gaming environment where you’re not just answering calls or responding to messages—you’re creating memorable, VIP-worthy experiences! As a Customer Service Agent in Johannesburg, you’ll be at the forefront of player satisfaction, delivering top-notch support for a leading force in the gaming industry. This role is for someone...
-
Customer Service Agent
5 months ago
Johannesburg North, South Africa SydSen Recruit Full timeGauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...
-
Operations & Customer Service Agent
5 months ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Customer Service Agent
6 months ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
-
Operations & Customer Service Agent
5 months ago
Johannesburg, South Africa Shift Full time**Job Title**:Operations & Customer Service Agent **Location**:Johannesburg (working from home) **Contract**: 3 months contract **Hours**:Full time - 45 hours per week **Shifts: B**etween 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**:R8,500 to R12,000 per month **Equipment**:Laptop, screen and UPS supplied Shift is a rapidly growing...
-
Customer Service International Agent
6 months ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Eastern Suburbs - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000273/DM - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistics Company that seeks the expertise of a Customer Service International Agent **Minimum Requirements** - Minimum of 5 to 8 years’ recent experience as a Customer...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg. - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and trust with customer through interactive...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa GP Consult Full timeGauteng, JHB - Eastern Suburbs - R 8000 - R 10000 Monthly Basic Salary (Medical aid and Provident fund ) **Customer Service Agent - Automotive - Kempton Park** **Job Description**: - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa World Courier Full time- What you will be doing - About us: World Courier: Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over...
-
Senior Customer Services Agent
5 months ago
Johannesburg, South Africa Adcock Ingram Critical Care Full time**Reporting to** Customer Services Manager **Job Purpose** To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good...
-
Customer Service Agent
2 months ago
Johannesburg, South Africa Catch Consultants Full timeWe're looking for talented customer service agents to join the Catch Consulting team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.)Please note, you'll be working night shifts...
-
Customer service agent
6 months ago
Johannesburg, South Africa CallForce Full timeInbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with...
-
Arabicspeaking Customer Service Agent
5 months ago
Johannesburg, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Arabicspeaking Customer Service Agent
5 months ago
Johannesburg, South Africa Surgo Full time**Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Customer Service Support Agent
1 month ago
Johannesburg, South Africa CipherWave Full timeJOB PROFILE: Job Title: Customer Service Support Agent Organization: Zoom Online Department: Customer Service Reporting Structure: Call Centre Manager Salary: R30 000.00 pm Benefits: N/A Location: South Africa – Remote Job Type: Permanent Working Hours: Mountain Standard Time (GMT-7) Company Values: About Us: Zoom Online is an emerging internet...
-
Dutch Customer Service Agent
6 months ago
Johannesburg, South Africa SA COMMERCIAL Full time2-3 Month Seasonal Contract Dutch Customer Service Agents Required in Western Cape to Start ASAP!! If you are Dutch -speaking & passionate about exceptional Customer Service, then we would like to hear from you! - Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa BCE FoodService Equipment Full timeOur Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. **Key duties and responsibilities (including but not limited to)**: - Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. - Manage all customer feedback requirements regarding...
-
Customer Service Agent
2 months ago
Johannesburg, South Africa Catch Consultants Full timeJob DescriptionWe're looking for talented customer service agents to join the Catch Consulting team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.)Please note, you'll be working...