Customer Service Agent
2 months ago
We're looking for talented customer service agents to join the Catch Consulting team.
This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.)
Please note, you'll be working night shifts in this position. We do however arrange transport for all of our employees from their homes to our office (we know it's hard getting around at night)
RequirementsSome baseline experience: Worked in customer service or a call centre environment previously, for a minimum of one year.
A team player focus: You care more about the name on the front of the jersey, than the name on the back. We're looking for people who take pride in delivering their own work, but also lifting up those around them and contributing to team goals.
A desire for growth: Coachable individuals who want to learn, want to grow, and want to build their careers with catch.
A bit of zen: Sometimes customer service queries can be challenging. Patience and empathy towards customers in difficult situations is a must.
Some attributes we look for: Have a strong attention to detail and are able to follow standard processes. Punctual and reliable. Intermediate computer skills
BenefitsCatch is a boutique business process outsourcing organisation with a reputation of consistently delivering excellence for our customers. Unlike other BPOs, we don't treat our people like 'seats'. We treat our people like people.
We want to create 10,000 jobs in Sub-Saharan Africa. But not just any jobs. Meaningful jobs that provide dignified employment, pay, and development pathways. That's why in most instances, you'll find we pay almost double what our peers pay.
If you want to build a career and help deliver for our customers, you can expect us to meet you in your ambition and bring the development, career pathways, and remuneration to get you there.
Requirements
Some baseline experience: Worked in customer service or a call centre environment previously, for a minimum of one year. A team player focus: You care more about the name on the front of the jersey, than the name on the back. We're looking for people who take pride in delivering their own work, but also lifting up those around them and contributing to team goals. A desire for growth: Coachable individuals who want to learn, want to grow, and want to build their careers with catch. A bit of zen: Sometimes customer service queries can be challenging. Patience and empathy towards customers in difficult situations is a must. Some attributes we look for: Have a strong attention to detail and are able to follow standard processes. Punctual and reliable. Intermediate computer skills
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Helderberg Personnel Full timeMy client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...
-
Customer Service Agent
2 weeks ago
Johannesburg, South Africa Initiate International Full timeJoin a dynamic gaming environment where you’re not just answering calls or responding to messages—you’re creating memorable, VIP-worthy experiences! As a Customer Service Agent in Johannesburg, you’ll be at the forefront of player satisfaction, delivering top-notch support for a leading force in the gaming industry. This role is for someone...
-
Customer Service Agent
5 months ago
Johannesburg North, South Africa SydSen Recruit Full timeGauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...
-
Operations & Customer Service Agent
5 months ago
Johannesburg, South Africa Employ Africa Group Full timeOur client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...
-
Customer Service Agent
6 months ago
Johannesburg, South Africa Profession Hub Full time**Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...
-
Operations & Customer Service Agent
5 months ago
Johannesburg, South Africa Shift Full time**Job Title**:Operations & Customer Service Agent **Location**:Johannesburg (working from home) **Contract**: 3 months contract **Hours**:Full time - 45 hours per week **Shifts: B**etween 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**:R8,500 to R12,000 per month **Equipment**:Laptop, screen and UPS supplied Shift is a rapidly growing...
-
Customer Service International Agent
6 months ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Eastern Suburbs - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000273/DM - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Transport and Logistics Company that seeks the expertise of a Customer Service International Agent **Minimum Requirements** - Minimum of 5 to 8 years’ recent experience as a Customer...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa Staff Solutions Full timeOur client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg. - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and trust with customer through interactive...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa GP Consult Full timeGauteng, JHB - Eastern Suburbs - R 8000 - R 10000 Monthly Basic Salary (Medical aid and Provident fund ) **Customer Service Agent - Automotive - Kempton Park** **Job Description**: - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa World Courier Full time- What you will be doing - About us: World Courier: Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over...
-
Senior Customer Services Agent
5 months ago
Johannesburg, South Africa Adcock Ingram Critical Care Full time**Reporting to** Customer Services Manager **Job Purpose** To accurately process and manage Critical Care orders, and serve as support to internal and external customers, investigating & solving customer issues/queries, ensuring output achieve, including: managing all order entry processes, performing customer services, building and maintaining good...
-
Customer Service Agent
2 months ago
Johannesburg, South Africa Catch Consultants Full timeWe're looking for talented customer service agents to join the Catch Consulting team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.)Please note, you'll be working night shifts...
-
Customer service agent
6 months ago
Johannesburg, South Africa CallForce Full timeInbound customer service call center agent needed for Airline company RESPONSIBILITIES:Receive calls from customers / passengersDeal with problems such as delays, cancellations etcExplain processes to customers and assisting them where necessaryWork in a team and longer than normal hours (shift work)Deal with confidential informationCommunicate with...
-
Arabicspeaking Customer Service Agent
5 months ago
Johannesburg, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Arabicspeaking Customer Service Agent
5 months ago
Johannesburg, South Africa Surgo Full time**Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...
-
Customer Service Support Agent
4 weeks ago
Johannesburg, South Africa CipherWave Full timeJOB PROFILE: Job Title: Customer Service Support Agent Organization: Zoom Online Department: Customer Service Reporting Structure: Call Centre Manager Salary: R30 000.00 pm Benefits: N/A Location: South Africa – Remote Job Type: Permanent Working Hours: Mountain Standard Time (GMT-7) Company Values: About Us: Zoom Online is an emerging internet...
-
Dutch Customer Service Agent
6 months ago
Johannesburg, South Africa SA COMMERCIAL Full time2-3 Month Seasonal Contract Dutch Customer Service Agents Required in Western Cape to Start ASAP!! If you are Dutch -speaking & passionate about exceptional Customer Service, then we would like to hear from you! - Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...
-
Customer Service Agent
5 months ago
Johannesburg, South Africa BCE FoodService Equipment Full timeOur Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. **Key duties and responsibilities (including but not limited to)**: - Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. - Manage all customer feedback requirements regarding...
-
Intern Customer Service Agent
1 month ago
Johannesburg, South Africa Moladira Skills Full time**Job Description: Intern Customer Service Agent (CX)** **Location**: Roodepoort, Johannesburg, South Africa **Salary**: R6,000 - R6,400 per month **Employment Type**: Internship/Temporary Position **Job Overview**: Our client, a leader in the **telecommunications sector**, is seeking **Intern Customer Service Agents (Technical)** to join their dynamic...