Team Leader
5 months ago
**Key Responsibilities include but not limited to the following**:
- Effectively communicate with client representing the company in a professional image, building long term relationships
- Manage daily activities of all resources, ensuring daily targets, deliverables and deadlines are met by team involved in projects
- Planning of staff according to services level requirements
- Delegate tasks (daily targets) and set deadlines to achieve the teams performance requirements and special assignments.
- Monitor day-to-day operations - participate in the operation
- Individual team member support with regular skills checks, training, coaching, and mentoring.
- Problem solving of operational challenges
- Control quantitative output throughout the shift.
- Measure the quality of output through direct supervision and coordination with other functional teams in the operations processes.
- Ensure that the team always adhere to rules and regulations
- Build good working relationships with all members in the team
- Communicate goals and targets to the team
- Ensure equipment is used correctly and maintained
- Administration and preparation of reports as required
- Ability to work overtime and/or weekends and public holidays during deadline period
- Monitors and ensures that all client queries are resolved timeously.
**Minimum Qualifications, Experience and Knowledge**:
- Grade 12
- Degree in Business Administration or relevant
- Previous working experience as a Team Leader (beneficial)
- System Knowledge: eDocs, ONeils and eTracker modules, e.g., eScanner
- Computer keyboard literate
- Must be able to type quickly and accurately
- Ability to pay attention to detail
- Quality Driven
- Good Understanding and ability to follow process requirements
- Ability to operate efficiently under pressure - and maintain required daily processing stats and to meet client SLA's
- Ability to manage ones own time and the time of others, to give your full attention to what other people are saying and to use logic and reason to identify the strengths and weaknesses in alternative solutions
- Ability to motivate, develop and direct people
- Strong sense of ownership and pride in work output
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