Team Leader
6 months ago
**Job Advert**
At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.
We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international campaign.
We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.
If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.
In this role you will manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.
Above all we want reliable, committed leaders who lead by example and are motivated toward success.
**What you will do in this role**
As a Team Leader on our team, you’ll be:
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
**Your qualifications**
Concentrix + Webhelp is a great match if you:
- Have a matric certificate
- Are proficient in English written and spoken language
- Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of 2 years’ team management experience
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management, organisation, skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have a clear credit, disciplinary and criminal records
- Have a proven performance record of accomplishment
Please note that the appointment will be made in line with the in line with the company’s EE plan.
**Reimagine the best version of you**
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.
Job Reference: SA03058
-
Team Leader
4 months ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision
-
Team Leader
6 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa Believe Resourcing Full time**About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...
-
Team Leader
6 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...
-
Retentions Team Leader
6 months ago
Johannesburg, South Africa AllLife Insurance Full timeAllLife is looking for a **dynamic and committed Retentions Team Leader** for our Johannesburg operation in Braampark. We want someone with a solid background in retaining customers in the life space or insurance space. Someone who is great at fostering a positive and family-oriented work culture. Key responsibilities include managing day-to-day...
-
Operational Service Leader
1 month ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeJob Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time Team Management and Leadership - Lead and manage a team of administrators,...
-
Team Leader
2 months ago
Johannesburg, South Africa MSP Staffing LTD Full timeOur client, a leading organization in the milk processing industry, is seeking a qualified Team Leader to join their team. This role offers an exciting opportunity to manage and supervise various departments, ensuring operational excellence and efficiency. Minimum Requirements: Completed Matric (Grade 12) certification. Bachelor of Technology in Production...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...
-
Team Leader-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Retention Team Leader
3 weeks ago
Johannesburg, South Africa InspHire Full timeA premium broker dedicated to helping its clients increase their wealth is looking for a Retention Team Leader. As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region. - Lead and supervise a team dedicated to the...
-
Team Leader
1 month ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage allocation and quality of work within area of responsibility Hello Future Team Leader, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Short Term insurance, you will be surrounded...
-
Sales Team Leader
6 months ago
Johannesburg, South Africa CallForce Full timeCallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role...