Team Leader-2
6 months ago
Job Description
Dear Future, Team Leader
The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
- Have Matric
- Diploma or Degree
- Fluency in English and other South African languages would be ideal.
- Minimum 2 years experience as a team leader or a similar role in in an insurance contact centre environment, preferably Long-term Insurance
- Minimum 2 years experience as a Team Leader or a similar role in in an Insurance Contact Centre environment, preferably Long-term Insurance
Post
Fnb
LI-ZN2
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment
Are you interested to take the step? We look forward to engaging with you
Job Details
Application Closing Date
30/05/24
-
Team Leader-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Installer Team Leader
6 months ago
Johannesburg, South Africa Many in 2 one Full timeSeeking an Installer Team Leader specifically doing (Fireplace / Gas installations) **Requirements**: Grade 12 Installer experience Own vehicle; license No criminal record **Salary**: R15,000.00 - R18,000.00 per month
-
Team Leader
4 months ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
2 months ago
Johannesburg, South Africa MSP Staffing LTD Full timeOur client, a leading organization in the milk processing industry, is seeking a qualified Team Leader to join their team. This role offers an exciting opportunity to manage and supervise various departments, ensuring operational excellence and efficiency. Minimum Requirements: Completed Matric (Grade 12) certification. Bachelor of Technology in Production...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa Believe Resourcing Full time**About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time Team Management and Leadership - Lead and manage a team of administrators,...
-
Claims Team Leader
6 months ago
Johannesburg, South Africa CallForce Full timeCallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate...
-
AVBOB Sales Team Leader
1 month ago
Johannesburg, Gauteng, South Africa CallForce Full timeSales Team Lead RoleAt CallForce, we are seeking an experienced Team Leader to manage our Cape Town Sales Team.Key responsibilities include:Leading and managing a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experience preferred.Able to support day shift employees and maintain strong contact Centre...
-
AVBOB Sales Team Leader
6 months ago
Johannesburg, South Africa CallForce Full timeSales Team Leader Cape TownLead and manage a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experienceBPO experience a strong preferenceAble to support day shift employeesStrong contact Centre operations know howEffective people management skillsAble to manage to strict SLA requirementsSalary based on...
-
Sales Team Leader
6 months ago
Johannesburg, South Africa CallForce Full timeCallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role...
-
Sales Team Leader
6 months ago
Johannesburg, South Africa Callforce Direct Full timeCallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role...
-
Team Leader
6 months ago
Johannesburg, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision
-
Team Leader
6 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Deep Clean Team Leader
6 months ago
Johannesburg, South Africa Servest Careers Full time**Job Context**: Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for a Deep Clean Team Leader. The main function of the team leader is to ensure that the cleints are being serviced according to the set standards and procedures, to their satisfaction. Experience in Hygiene /Cleaning service is essential. **Minimum...