Service Desk Agent I

4 weeks ago

Midrand, South Africa IOCO Full time

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.

What you’ll do:

  • To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.  
  • Effective First Line Call Management.

Your Expertise:

  • Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.  
  • Applies experience and skills to complete assigned work within own area of expertise.  
  • Works within standard operating procedures and/ or scientific methods.  
  • Works with a moderate degree of supervision.
    • Function-related experience:  1-2 Years.
    • 1 - 2 Years’ experience in a Service Desk Environment.
    • 1 - 2 Years’ experience in an ICT service desk environment Leading teams.
  • Other experience:  0-1 Years. 
  • Soft Skills are essential.
  • Customer Service experience is essential.
  • Problem-solving skills required.

Qualifications Required:

  • Managed Print knowledge and Technical Background
  • Systems management – EOH Systems Management
  • Essential Qualifications:
    • Grade 12
    • A+, N+
    • Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)
  • Preferred Qualifications:
    • Technical IT Qualification
    • HP Knowledge/ Certification will be preferred

Other information applicable to the opportunity:

  • Permanent position
  • Location: Midrand
  • Work environment: Office - High Pressure
  • Physical Demands: Sitting, Bending, Walking. Computer work
  • Travel: To the office

Why work for us?

  • At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
  • Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
  • By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. 
  • We encourage diversity and work culture; and Setting U up for Success #SuuS

  • Service Desk Agent I

    2 weeks ago

    Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

  • Service Desk Agent I

    3 months ago

    Midrand, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric...

  • Service Desk Agent I

    2 weeks ago

    Midrand, Gauteng, South Africa iOCO Full time

    JOBNUMBERiOCO02899 CONTRACT TYPEPermanent STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing...

  • Service Desk Agent

    4 weeks ago

    Midrand, South Africa Advanced Projects and People Full time

    **Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

  • Junior Service Desk Quality Analyst

    1 week ago

    Midrand, South Africa Advanced Projects and People Full time

    The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...

  • Service Desk Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Advanced Projects and People Full time

    IntroductionThe main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically.Duties & Responsibilities Providing multichannel onestop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. Ensuring that effective Service Desk support of incidents and IMACD's as...

  • Junior Service Desk Quality Analyst

    2 weeks ago

    Midrand, Gauteng, South Africa Advanced Projects and People Full time

    The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties and ResponsibilitiesThe Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the below....

  • Incident Coordinator/Service Desk Agent

    1 month ago

    Midrand, South Africa Datacentrix Full time

    Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

  • Incident Coordinator/Service Desk Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Datacentrix Full time

    Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

  • Incident Coordinator/Service Desk Agent

    4 weeks ago

    Midrand, South Africa Datacentrix Full time

    Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

  • IT Service Desk Supervisor

    2 days ago

    Midrand, South Africa Datacentrix Full time

    Datacentrix looking for an IT Service Desk Supervisor to be based at our Midrand offices. The successful candidate will be responsible for the daily running and management of the service desk through the effective use of resources from the point where the call is logged through to the resolution and then the closure of the call.Qualification and...

  • IT Service Desk Supervisor

    1 day ago

    Midrand, South Africa Data Centrix Full time

    Qualification and Experience: Matric and IT Diploma ITIL certification Ability to build relationships with client representatives, service providers and other areas within Service Management MCSE 2012 certification will be an advantage Must have a proven technical background 5 years related experience within an IT Service Desk environment Knowledge of...

  • IT Service Desk Supervisor

    1 day ago

    Midrand, South Africa Adzuna ZA B C2 Full time

    Qualification and Experience:Matric and IT DiplomaITIL certificationAbility to build relationships with client representatives, service providers and other areas within Service ManagementMCSE 2012 certification will be an advantageMust have a proven technical background5 years related experience within an IT Service Desk environmentKnowledge of helpdesk...

  • IT Service Desk Supervisor

    2 days ago

    Midrand, South Africa Data Centrix Full time

    Qualification and Experience:Matric and IT DiplomaITIL certificationAbility to build relationships with client representatives, service providers and other areas within Service ManagementMCSE 2012 certification will be an advantageMust have a proven technical background5 years related experience within an IT Service Desk environmentKnowledge of helpdesk...

  • Service Desk Operator

    3 months ago

    Midrand, South Africa Country Bird Holdings Full time

    **Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

  • Service Desk Operator

    3 weeks ago

    Midrand, South Africa Country Bird Holdings Full time

    **Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

  • Snr Customer Services Agent/supervisor

    4 days ago

    Midrand, South Africa Placements 4 all Full time

    **Snr Customer services Agent** **Midrand R29K Neg** **Education & Experience** - Matric (Grade 12) - At least 5 years Customer Service experience (which includes experience in Credits and Claims and Call Quality Measurements). - At least 2 years supervisory experience. - Experience in the courier industry and or Warehouse environment. - Experience in...

  • Technical Support Agent

    2 months ago

    Midrand, South Africa CallCentre Full time

    A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team. **What you will do in this role** - Delivering excellent customer and technology services via the Service Desk channels. - Using service monitoring tools to aid the problem solving and service delivery - Using automation where...

  • Technical Support Agent

    2 days ago

    Midrand, South Africa CallCentre Full time

    A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team. **What you will do in this role** - Delivering excellent customer and technology services via the Service Desk channels. - Using service monitoring tools to aid the problem solving and service delivery - Using automation where...

  • Sub Product Owner-IT Service Desk

    2 weeks ago

    Midrand, Gauteng, South Africa iSanqa Full time

    Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office RotationAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2025 COMMENCEMENT: As soon as possible...