Property Reservations Executive

2 months ago


Sabi Sand Game Reserve, South Africa HotelJobs.co.za Full time

**Property Reservations Executive.**

Ultra Luxury 5* Game Lodge Sabi Sand Game Reserve.

**Requirements**:
Excellent communication skills, both written and verbal.
Excellent command of the English language Minimum 3 years’ experience in similar appointment with specific reservations.
experience in 5* lodges.
Excellent interpersonal skills.
Excellent computer skills
Excellent financial awareness

**Skills**

Personal approach and high level of customer service and support
Sense of ownership and pride for the guest experience
Excellent communicator
High sense of responsibility
Proactive and committed to the businesses’ interests
Works under own initiative
Team orientated and a team player
Works well under pressure and naturally goes the extra mile
Able to multitask
Strong organizational and administrative skills
Plans and organizes effectively
Flexible manner and willingness to assist
Performs job functions with attention to detail, efficiency, and accuracy.
Assertive and proactive
Willingness to learn
A sense of fun and understanding of the Virgin way of doing things
Realistic expectations of bush life

Providing accurate and relevant information about room options, availability, packages and specials
Checking availability of accommodation or flights on the guests’ desired travel dates
Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
Following up on provisional reservations
Updating and maintaining our client database
Issuing invoices, processing payments and sending confirmation details to guests
Sorting out any issues that may arise with reservations
Providing support to guests who may need to amend or cancel a reservation
Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
Ensuring all guests requests such as booking excursions, treatments etc. are actioned
and accurately detailed on HMS
Booking Federal Air flights and road transfers for guests as required
Creating and updating guest profiles for identified VIP & repeat clients
Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
Maintaining a good rapport with guests

Live-in basic furnished accommodation
R2325.00 food allowance at Stores over and above salary
Medical Aid - company contribution 50% (after 3-month successful probation period)
Pension Fund - company contribution 50% (after 3-month successful probation period)
Share of gratuities left by guests
1% company revenue gratuity
Leave cycle: 4 weeks on and 2 weeks off



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