Assistant Management Couple

4 months ago

Welgevonden Game Reserve, South Africa HotelJobs.co.za Full time

**Assistant Management Couple.**

Spectacular 5* Game Lodge Welgevonden Game Reserve Limpopo

The core skill set we seek is trail guide experience or qualifications/certifications. Applicants must be qualified or close to getting their qualifications as a trails guide. Applicants must be willing to perform different tasks in a smaller game lodge.

This 5* Game Lodge in the Welgevonden Game Reserve is in the process of expanding the lodge from 10 beds to 20 beds.

They need an enthusiastic Assistant Management Couple to support this project over the next few years while continuing the ordinary business operations of the Lodge. They must, as individuals, have at least 4 - 5 years’ experience working in a Luxury 5 Star Game Lodge and interacting with international guests. Depending on their skill set, they must be flexible and willing to participate in a small establishment's daily activities, including Guiding, Food, Beverage, Hosting, Admin, Housekeeping, and Maintenance.

**Duties & Responsibilities**:
**Her**:
Guests Services:

- Coordinate guests reservations, check-ins, and check-outs efficiently.
- Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stay
- Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests concerns or complaints.
- Arranging Bush delights, special occasions, special holidays etc.

Staff Management:

- Supervise lodge staff members.
- Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service.
- Demonstrate the highest level of service excellence and professionalism as a role model for other staff members - Lead by Example

Site inspections:

- Meeting, greeting and hosting of all agents.
- Orientation

Administrative Duties:

- Overseeing of administrative duties.
- Ensuring all financial data is correct and in order.
- Monitor financial transactions - guest’s bills, staff accounts.

Lodge:

- Ensure high levels of standards are kept at all times
- Ordering and management of stock, consumables and all the assets of the lodge.

**Him**:

- FGASA Level 2 Full Trails Guide
- Full Trails or qualifying for full Trails
- ARH competency Skills
- Daily Game drives and Bush walks
- Hosting of guests
- Gardens, property maintenance and upkeep
- Basic Vehicle maintenance skills
- All relevant maintenance to the property

Desired Experience & Qualification

**Qualifications**:
**Her**:

- Hospitality Management Diploma or equivalent

**Him**
- FGASA Level 2 / FGASA NQ4
- Full Trails or qualifying for full Trails
- ARH competency Skills
- Valid Driver’s License and PrDP
- Valid First Aid Certificate
- Rifle Accreditations and ARH
- Trails Guide qualification

**Requirements**:
**Her**:

- Minimum of 5 years lodge working experience. 4 or 5
- an advantage.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, Finance, FOH & Guest Experience
- Ability to receive instruction and follow thought as required.
- Excellent organizational and multitasking abilities to manage multiple priorities effectively.
- Outstanding interpersonal and communication skills to interact with guests, staff and external stakeholders.
- Knowledge and experience of lodge operations, including front desk, kitchen/chef and housekeeping.
- Proficiency in Outlook, Excel & Word.
- Attention to detail, problem-solving skills, and the ability to work under pressure.
- Availability to work flexible hours as well as extra hours when required.
- Lead by example very important.
- Desire, drive, and experience to develop the lodge to its full potential.
- Ability to operate independently.

**Him**:

- FGASA NQ4
- Valid Driver’s License and PrDP
- Valid First Aid Certificate
- Rifle Accreditations and ARH
- Trails Guide qualification
- Excellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest Experience
- Knowledge and experience of gardens and maintenance.
- Ability to operate independently.

Package & Remuneration

**Salary R 20,000 - R30, 000 per person negotiable depending on qualifications & experience.**
- Meals: Food allowance (offered over and above the salary. R1 500 per person per month.
- Uniform: Provided by the company, Shirts, Peet Cap and Flees for winter.
- Laundry: This will be done by lodge staff.
- Gratuities - Would receive any specified tips if they guide or share in the tips pool for the day or by guests on the property.

**The work cycle is**: 6 weeks on duty and two weeks off. We are incorporating the annual leave in this cycle.

**The accommodation**:Is a furnished room with an en suite bathroom. The Open-plan Kitchenette has a fridge, 4 plate stoves, and an oven. Wi-Fi and DSTV streaming is available and included in the accommodation.

**Other NB info**:U

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