Assistant Head Guide Sabi Sands Game Reserve Luxury

7 months ago

Sabi Sand Game Reserve, South Africa HotelJobs.co.za Full time

**Assistant Head Guide | Sabi Sands Game Reserve | Luxury Lodge Group**

We are currently seeking an experienced **ASSISTANT HEAD GUIDE** to join the team of this prestigious Luxury lodge group, with the position located in the renowned Sabi Sands Game Reserve

The role of the Assistant Head Guide will be in overseeing, training and monitoring all Field Guide functions according to the standards of FGASA and the Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering information lectures on relevant ecological topic and other bush events

**Key Focus Areas**:
**The Safari Experience**
- In the absence of the Head Guide, assume full responsibility for maintaining the overall operation and administration of the Guides and Safari Department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets
- Ensure efficient allocation for all game drives, back-up drives and stand-by duties
- As one of the two registered responsible persons for the company firearms, assist in obtaining and maintaining valid departmental licenses, and in ensuring efficient and safe weapon handling and proficiency of the entire department
- Assist in overseeing the workshop function and vehicles maintenance
- Attend meetings as required
- Assist in managing the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area
- Assist in effective incident management in the event of emergency or evacuation, including medical emergencies, fire and food

**Training, Development and Mentorship**
- To assist the Head Guide in the following tasks:

- Mentor, train, develop, motivate and guide the team (including NJM Students/Trainee Field Guides) towards achieving and maintaining required/higher qualifications

**General Service and Guest Care**
- Ensure all guest information available is collected and communicated prior to arrival
- Collect Guest information while speaking to guests: inform Management to record and act on guest preferences
- Ensure all guest complaints are reported to the Head of Department/Management immediately

**Requirements, Qualifications and Skills**
- FGASA Level 2 and Full Trails Guide
- ARH and Rifle Proficiency, First Aid level 2
- Driver’s license and PR-DP
- Previous experience as Senior Guide or Assistant Head Guide
- Knowledge of planning, budgeting, and departmental administration
- Sound knowledge on the applicable/ relevant property and company procedures for the department, according to the standards of FGASA and the guiding culture
- Guest focus philosophy, living the brand and driving the experience
- Excellent time management and self-discipline, interpersonal & problem-solving skills
- Excellent attention to detail with excellent hygiene principals
- Proactive, use initiative and creative flair when required
- Committed and loyal, adaptable and flexible
- Must work accurately under pressure
- People skills tolerance, patience and care
- Leadership skills with passion for development and skills transfer

**Salary Package**:

- Negotiable, depending on experience and skills
- Live in

**Starting date: ASAP**

**ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.**

**Disclaimer

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