Teamhead of E-commerce

2 months ago

Cape Town, South Africa PUMA Full time

**YOUR TALENT**:
**Education**:

- Degree educated in Business or IT related field

**Experience**:

- Minimum 5+ years of hands-on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus.
- 3+ years of experience in leading a team. Experience hiring and developing high-performance teams.
- Fluency in E-Commerce best practices and technical environment.
- Must have experience in working with E-Commerce systems such as Demandware, Hybris, Magento, Sales force or similar.
- Generalist experience in Content Management, Merchandising Systems, including analysis of E-Commerce merchandising, sales & KPI performance and performance marketing.
- Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.

Capabilities:

- Proficiency in MS Office (word, excel, power-point).
- Fluency in the English language (speaking, reading, writing)
- Excellent presentation and influencing skills with exceptional follow through skills.
- Ability to managing multiple projects simultaneously and manage time autonomously in a fast-paced, high-growth environment and flexibility to accommodate demanding project schedules and business deadlines.
- Strong interpersonal and communication skills to be able to work effectively with a wide range of stakeholders in a diverse setup.
- An inspirational, collaborative individual with strong leadership skills to manage and collaborate with cross-functional and cross-cultural teams within a fast-paced environment.
- High level of energy, initiative, and professionalism with innovative and entrepreneurial approaches to business issues.
- Forecasting ability and the ability to analyse data.
- Strong analytical, problem solving and modeling skills, with an orientation to details, at both the strategic and exceptional levels. Ability to convert raw data into actionable business insights.
- Understanding of E-Commerce technology, including platform, payment process, content management, etc.
- Ability to see consumer perspective and serve as their advocate.
- Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves.

**YOUR MISSION**:
**TO DRIVE ZA E-COMMERCE SALES AND MARGINS THROUGH MERCHANDISING, MARKETING, CUSTOMER SERVICE AND CONTENT INITIATIVES ACCORDING TO PUMA’S BRAND STRATEGY AND KEY PRODUCT STORIES. KEY OBJECTIVES ARE**:

- ** RESPONSIBILITY FOR EXECUTION OF THE E-COMMERCE STRATEGY FOR PUMA ZA.**:

- ** TO OWN, MANAGE, AND PRIORITISE MULTIPLE PROJECTS WITH HIGH-QUALITY OUTPUT.**:

- ** TO PROVIDE LEADERSHIP, DEVELOPMENT AND SUPERVISION TO A HIGHLY SKILLED TEAM OF E-COMMERCE PROFESSIONALS.**:

- ** P/L CONTROL OF THE ZA E-COMMERCE BUSINESS.**:

- ** IMPLEMENT SALES PLANS FOR ONGOING BUDGET ACHIEVEMENT**:

- ** CONSTRUCTIVE AND STRATEGIC PERFORMANCE MARKETING**:

- ** MANAGING THE ENGINEERING FOR ONGOING SITE ENHANCEMENTS**:

- ** ONGOING IMPROVEMENTS FOR ONSITE CONSUMER EXPERIENCE**:

- ** ACHIEVE SERVICE & LOGISTICS EXCELLENCE**:
Strategic:

- Actively contribute to further develop ZA E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory.
- Propose E-Commerce budget according to Global strategy and Regional Adjustments.
- Ensure that E-Commerce plans are aligned and follow with PUMA’s overall marketing strategies and brand priorities to achieve cross-channel marketing objectives.
- Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth.
- Develop powerful reporting to monitor outbound and inbound Warehouse Operations performance and find potential room for improvement.
- Maximise on the established marketing, merchandising, planning, and allocation processes.
- Partner with regional merchandising and logistics teams to manage inventory health by ensuring efficient inventory flows (including input for efficient forecasting, purchasing, & inventory management).
- Evaluate brand campaigns and work with the team on creating effective strategies optimised to drive users and consumers to the ZA Online Store.
- Proactively seek opportunities to improve E-Commerce strategies, enhance customer experience, and to maximise ROI.
- Maximise web usability and engagement of consumers based on quantitative and qualitative consumer data.
- Manage execution, evaluation, and optimisation of site and product merchandising presentation.
- Identify product opportunities through incorporating competitive analysis, business unit feedback and sales/site performance data and recommend overall brand/product value proposition improvement.
- Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends.
- Provide strong leadership, development and supervision to the staff in the execution of E-Commerce strategies.

**OP

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