Collaborations Manager

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Responsible for customer complaints pertaining to the Sales Area.
- Must be able to perform root cause analyses on complaints.
- Ensure that complaints are closed to the satisfaction of the Customer and the Bank
- TCF rules and regulations for all complaints for the Sales Area to be adhered to
- Turnaround times in respect of complaints as determined by Head Office to be observed and applied
- Good writing and excellent communication skills.
- Internal processing systems, Hogan and ILP knowledge is a requirement.
- Excellent knowledge on existing business in respect of Home Loans
- Provide assistance and guidance to Internal Sales Consultants and Bankers
- Ability to recognise and determine problem with all complaints.
- Overall life cycle of a home loan is important.
- Basic credit skills are required.
- Must have a relevant Degree.
- Must have at least 3-year financial industry experience
- Must have intensive Complains Resolutions experience.

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

Application Closing Date

26/06/24



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