IT Co-ordinator Contract
6 days ago
Gauteng, JHB - Northern Suburbs
- (Market related)
Our client a leading law firm is urgently looking for a Temp IT Co-ordinator to be based in their Johannesburg offices and be responsible for providing an efficient and effective co-ordination role within the team e.g. processes, function and customer satisfaction requiring some guidance or direction from the supervisor.
**NOTE: Please note that this a TEMP position for 6 months**
**In order to be considered the following is required**:
- Matric
- Tertiary education would be advantageous
- 1 - 3 years’ experience as IT Coordinator or similar role
- Excellent knowledge of MS Office and office management software (Advanced Excel)
- Understanding of help desk support
- Excellent reporting skills
- Ability to gather and analyse statistical data and generate reports
- Knowledge of planning and scheduling / rostering techniques
**Responsibilities**:
- Provides accurate and detailed reporting as relevant to the role
- Supports the team with assistance on overflow work that arises to ensure effective delivery to business
- Ensures that calls are answered effectively and assigned correctly to achieve adherence to the SLA
- Monitor SLA levels and open calls that are breaching thresholds or have been paused
- To ensure SLA levels are met, and calls do not become dormant
- Re-allocation of tickets to correct persons where necessary
- Ensuring staffing levels are sufficient in relevant area’s to support business needs
- Organizes workload to ensure deadlines are met, schedules work assignments in order of priority, urgency and date received
- Coordinate IT support activities and operations to secure efficiency and compliance to IT policies
- Receive, sort and distribute IT equipment
- Track stocks of IT supplies and place orders when necessary
- Act as link between end users and higher level support
Information displayed above not limited to advertisement.
- For more information please contact:
- Miller Mkandhla
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