Director, Franchise, Fintech Segment, Core

3 days ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Franchise, FinTech Segment, Core & SSA Divisional Lead

About the Role:
This role offers a dynamic and energetic individual to be a change maker and enable customer participation in the Mastercard global ecosystem for new participants across the Sub-Sahara Africa (SSA) markets. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities. With growing digitization, multi-rail opportunities and new customer segments, such as FinTechs and MNOs, this role will offer exciting opportunities to reshape, drive and scale existing as well as new businesses. The individual will have customer facing opportunities to enhance ecosystem performance, enabling value add to participants.
- They will work hand in hand with the Division and Country Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem
- They are customer-focused, enabling businesses to be conducted expeditiously
- They will lead and drive execution with internal stakeholders and external customers.
- They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities
- They will communicate and provide thought leadership within the Division and to Customers
- They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience
- They will be a Franchise expert and a valued advisor to the Business / Product teams

Accountabilities:
1. Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives

2. A trusted advisor and go-to person for internal and external stakeholders on Franchise engagements, incl Franchise onboarding of new and existing Customer segments

3. Deliver Franchise revenue from Franchise Solutions advisory services

4. Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services

5. Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (FinTechs, MNO, Telco’s) that go to Extending the Franchise

6. Support measures to counter disintermediation, nationalism and localization threats

7. Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels

8. Partner with Market Development, Product, Customer Solution Centers, Account Teams, Customer Risk, AML, Regulatory & Legal teams and Customer Delivery to create and implement solutions for strategic initiatives

9. Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience

10. Ensure a risk-based approach for Customer engagements and business initiatives

11. Be well-versed with the regulatory landscape

12. Identify process efficiencies as well as improvement using automation and simplification technology

13. Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices

14. Collaborate and communicate to ensure overall alignment across country, regional and global levels

**Requirements**:

- A change maker with a strategic and business mindset
- Successful track record in digital payments, translating strategies into large scale programs and adapting them across business and/or markets
- Experience in Fintech, Telco industries preferred
- Demonstrated business acumen and learning agility
- Ability to work in a high paced team environment
- Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
- Self-motivated, people-centric and results-oriented
- Demonstrated ability to work independently without direct supervision
- Demonstrated teamwork
- Possess strong analytical skills, detail oriented and ability to operate effectively in a complex global environment
- Possess strong verbal and written communication/technical skills in English
- Strong interpersonal skills - abili

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