Director, Retail Segment Accounts Africa

19 hours ago

Johannesburg, South Africa MasterCard Full time

**Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

**Job Title**

Director, Retail Segment Accounts Africa

Director, Retail Segment Accounts Africa

The retail segment space is going through a lot of transformation in EEMA and in Africa. We have a lot of retail players who are diversifying their loyalty and product offering as well as reimagining payments. This creates a huge acceleration opportunity for EEMEA to drive the growth of retail sector by being the single technology provider for the retailers and embedding our services.

The key area of responsibilities is business development across the retail players in Africa and building/ deepening relationship by bringing these services to key merchants and digital players. Key focus would be:

- Positioning MC as strategic technology partner, critical to profitability/ growth of business
- Deepening relationship with key retailers, building a holistic engagement
- Drive co brand/core share growth and deepen our services with focus on data, analytics and loyalty
- Partner with the product and services organization for building scalable sales/value propositions across retail players to drive revenues
- Build long term strategic roadmaps with customers to deliver on their strategy
- Drive thought leadership for the retail segment internally and externally

Purpose of the Job

The role is overall responsible to drive account management across key retailers in South Africa and other markets in Africa, driving growth for Mastercard share and revenues. The incumbent will be responsible for cross matric collaboration and exercising leadership in driving MasterCard business with KPIs across volume, core revenue, cross sales revenue and strategic initiatives. This role will be based in South Africa.

Key Responsibilities

The Acct manager, will provide merchants/ customers with compelling business proposition, based on data-driven intelligence and analytics
- Own and drive strategic account plan with customers to enable their growth and embed MA assets
- Budgeting, forecasting and financial reporting for the defined group
- Responsible for reviews of the overall performance of the defined group of key clients, and for managing the relationship and profitability
- Lead multiple projects across customer segment base in collaboration with products, services and marketing teams, quickly grasp new ideas and simplify strategy into specific actions with clear accountability and roadmap
- Responsible for commercialization of the signed partnership deals.
- Identify and develop new opportunities with key retailers to increase MasterCard share and volume, as well as developing new revenue streams
- Identify and analyze new opportunities within the assigned set of accounts and assist in the development of end to end solutions from both a technical and business perspective.
- Leverage in-depth knowledge of merchant solutions and payment eco-systems.
- Develop financial modelling and business cases for identified opportunities
- Work with MasterCard cross functional teams to identify new growth and product opportunities and develop/ execute bespoke propositions to maximize penetration of services with merchants.
- Project sponsor initiatives - from concept through to implementation including the commercials, solution creation, contracts, project and stakeholder management.
- Responsible for the deliverables for defined group of key clients, in collaboration with the merchants, digital products and digital partnerships team.
- Create and develop executive calling plans and build C suite relationships.

All About You
- Strong expertise of working with retailers and new technologies in the retail industry.
- Can operate in white space and come up with new business models
- Complex “strategy through execution” projects; strategy in general but also sales and operations projects/change management/business transformation
- Proven success of Development of new business/ start-ups
- Successful business model innovation
- Understanding of p&l and how to start and scale a business
- Track record of building and growing complex partnerships
- Payment industry experience/ understanding of payment and information flows
- Results driven, entrepreneurial and a proactive self-starter, requires mínimal supervision.

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