Centre Team Leader

2 weeks ago

Sandton, South Africa Career Circuit Full time

Minimum Requirements:

A Bachelor's degree or Equivalent IT Qualification or Diploma.

Experience and product specific training as it relates to the role and technologies in use:

ITIL
CobIT

Minimum 5 years of experience with Computer hardware and Data Centres.

2 years of experience managing people in a technical environment.

2 years experience in participating in on-call rotations and providing after-hours support in an environment that operates 24/7.

Willing to work extended hours.

Willing to travel.

Standby is a requirement.

Analytical Thinking.

Good Judgment.

Strategic Thinking.

Results orientation.

Key Duties and Responsibilites:

Servers:

Management of the servers.

Ensure that servers have the appropriate anti-virus installed and up-to-date.

Ensure that user access to the servers is managed and limited.

Ensure that server data is backed-up as agreed with the appropriate business owner.

Ensure that servers are monitored for performance and uptime.

Storage:

Set up and configure storage devices.

Do routine maintenance on storage devices.

Liaise with 3rd party vendors regarding storage device support.

Upgrade Storage device firmware.

Management of all disks.

Ensure that a capacity planning procedure is created and implemented.

Ensure that a process for obtaining and installing replacement parts is created and implemented.

Ensure that standby staff are trained to procure and install replacement parts.

Ensure that disks are monitored for performance and integrity.

Ensure SAN replication takes place.

Backups and Restores:

Create and / or regularly update a backup and restore procedure and policy.

Maintain a record of system backup frequencies and backup times.

Perform regular tests of the ability to restore backed up data.

Monitor the backup hardware and software for correct operation.

Manage the procurement of media as required to implement the backup procedure and policy.

Ensure backups conform to best practice retention cycles.

Disaster Recovery:

Ensure All critical Business systems are replicated at DR.

Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software.

Manage Infrastructure DR Plan.

Manage DR Datacenter availability and stability.

Manage DR connectivity.

Manage DR capacity.

Application Server:

Define and regularly review a SLA with affected business users.

Manage Tracker Data Centre (collocated OR owned):
Ensure generators are serviced and maintained.

Ensure UPSs are serviced and maintained.

Ensure Air-conditioners are serviced and maintained.

Ensure all infrastructure facilities are secure.

Manage environmental monitoring.

Capacity Planning:

Create and / or regularly update a capacity management process and procedure.

Regular review of capacity management monitoring results.

Implementation of appropriate actions to address findings of capacity management monitoring.

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