Call Centre Manager

MAIN PURPOSE OF ROLE: - To lead, manage and ensure the effective and efficient operation of the branch in terms of the implementation of divisional strategy, ensuring that we connect to the right people at the right time, in a cost-effective manner - Management and development of staff according to Company and individual requirements - Leading and managing...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Call Centre with a starting basic of R5100, inclusive of a R250 attendance bonus, R500 dial time bonus and a R500 bonus for reaching a 1 sale a day target basic salaries also of 7000 to 10 000 for higher positions We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you...

Hiring, training, coaching, and leading call center representatives as they provide support for customers. - Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives - Leading team meetings, asking questions to better understand the calls...

Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within South Africa.With further expansion, we currently have the role of Call Centre Agent. Purpose of the job: Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns)  Ability to manage multiple call centre campaigns (all International) Strong...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Tuesday, May 14, 2024 **Closing date** 24 May 2024 23:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services within...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Friday, April 12, 2024 **Closing date** 26 Apr 2024 23:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services...

Consumer Sales Specialist (Call-centre) Coloplast South Africa has an exciting opportunity for a Consumer Sales Specialist to join a brand-new team within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre  

Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls...

Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (including but not limited to): Answering inbound...

About Sanlam Corporate Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

JOBNUMBER **iOCO03006** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive! We are seeking a **Call Coordinator** with strong communication skills, professionalism, and multitasking abilities to join our team. **Skills and Experience**: **What you’ll do**: -...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive!We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team.   What you’ll do:Call ManagementSLA ReportingProductive TimeCall EscalationsCall Updating and Quality AssuranceYour expertise:Minimum 1 –...