HR Consultant: Blutrain

3 weeks ago


Randburg, South Africa Blue Label Telecoms Full time

**JOB PURPOSE**

The HR Consultant provides operational and administrative support to the Head of HR and the HRBP to deliver on the HR Strategy. The role also drives operational effectiveness and efficiency of the HR Operations and Administration Function to enable continuous improvement and deliver an excellent employee experience.

**RESPONSIBILITIES**
- Ensure the accuracy of all documentation before capturing data on to the relevant system
- Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
- Provide employee relations advice and support
- Provide support and advice related to, among others:

- Employee Relations
- Training and Development
- Performance and Transformation
- Maintain and ensure adherence to agreed policies and procedures
- Assist and advise line managers and employees on the effective utilisation of relevant self-service options
- Maintain employee data and reporting
- Adhere to service level agreements and quality standards
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

**SKILLS**
- Written and verbal communication skills
- Report writing
- Analytical skills
- Data input and integrity
- Ability to work under pressure
- Strong Investigative skills
- Strong administrative skills
- Planning and Prioritising
- Attention to detail
- Deadline orientated
- Interpersonal skills
- Business acumen
- Analysis and Judgement
- Review and Reporting
- Managing Change
- Human resources systems and tools
- Presentation Creation
- Microsoft package

**EDUCATION**
- Grade 12
- HR Degree or studying towards HR Degree

**EXPERIENCE**
- Minimum of 2 to 3 years relevant HR Experience
- Current knowledge of BCEA
- Must have call centre experience


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