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Portfolio Administrator

3 months ago

Cape Town, South Africa IGrow Wealth Investments Full time

IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a **Portfolio Administrator **to join their team in **Cape Town**.

**To qualify for this position, you need**:

- NQF 4 or working towards completing your NQF 4
- At least 2 years of experience in a similar position
- Experience with rentals
- Experience with PayProp
- Great administrative skills
- Excellent communication skills and telephone etiquette

**You will work predominantly on the following programs**:

- **Red Rabbit, Payprop, Excel, Google docs**

**Functions and responsibilities**
- Monthly list to team on tenants that are vacating on allocated portfolio
- Send Vacating checklist to all tenants who give notice on allocated portfolio
- Attend AGM’s on allocated blocks in person or via zoom
- Monthly walk around blocks managed and report to managing agents on findings - follow up on items that need to be attended to
- Upload lease to payprop and debit order form
- Create property, create tenant and create invoices on payprop.
- What accounts are we paying for the Landlord? Have the accounts redirected to Igrow and ensure the correct amounts are paid every month.
- Monthly statements to Landlord
- Monthly statements to tenants and invoices
- Attend to monthly reconciliation of rental payments on allocated portfolio
- Attend to monthly account payments for Landlord
- Attend to Deposit refund payments within 14 days
- Load deposit processing fee on deposit refunds
- Follow up on tenants in arrears as per strict process LOD on 4th of every month
- Investors to be kept updated on late payments at all times
- Have an action plan in place to collect arrears
- Eviction instructions to be handed to attorneys o.b.o owner if requested
- Download contracts expiring from payprop according to 40/80 rule, negotiate renewals accordingly and ensure all invoices have been loaded
- When warning letters are received by Body Corporate, send to tenant and keep track that it is followed up on
- Attend to problems with water and electricity accounts

**Maintenance on the portfolio**:

- Portfolios are split to a maximum of 350 properties per person
- Each Portfolio administrator will have a list of approved contractors that they will work with
- Each contractor will sign a service level agreement (SLA) which must be adhered to
- Attend to all maintenance and exit inspection maintenance on allocated portfolio