Portfolio Administrator

2 months ago


Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

IGrow Wealth Investments, a leading property investment company, is seeking a highly skilled Portfolio Administrator to join their team in a dynamic role.

To be successful in this position, you will need:

  • A matric certificate
  • At least 2 years of experience in a similar administrative role
  • Experience working in a rentals environment
  • Proficiency in the PayProp system
  • Excellent administrative skills
  • Attention to detail
  • Strong communication and interpersonal skills

Key Responsibilities:

  • Manage a portfolio of properties, ensuring timely and efficient administration
  • Coordinate with the team and tenants to facilitate smooth property transitions
  • Prepare and send vacating checklists to tenants, ensuring a seamless handover process
  • Attend Annual General Meetings (AGMs) on behalf of the company, either in person or via video conference
  • Conduct regular property inspections and report findings to managing agents, ensuring prompt attention to any issues
  • Process rental applications, create property, tenant, and invoice records on PayProp, and upload lease agreements
  • Determine and redirect accounts to IGrow, ensuring accurate and timely payments
  • Prepare and send monthly statements to landlords and tenants
  • Reconcile rental payments and account for landlord payments
  • Process deposit refunds within 14 days, loading deposit processing fees as required
  • Follow up on tenants in arrears, implementing a strict process to collect outstanding payments
  • Keep investors informed of late payments and develop a plan to collect arrears
  • Coordinate with attorneys to initiate eviction proceedings, if necessary
  • Monitor and manage contracts expiring on PayProp, negotiating renewals to ensure accurate invoicing
  • Respond to warning letters from the Body Corporate, ensuring timely follow-up and resolution
  • Address issues related to water and electricity accounts


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