Service Desk Consultant
1 month ago
Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain.
According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and engaged’ and ‘innovative and entrepreneurial’. These are interwoven intrinsically by a number of double pairs consisting of ‘values and principles’ that bind our double-helix together. The extrinsic expression of our DNA is via The DUT-Way; which demonstrates our collective character and behaviour.
The University’s ultimate goal is to contribute towards improving the lives and livelihoods of all its people, both internal and external. DUT consistently strives towards excellence and greatness in teaching-learning and in research-innovation; something that was been recognized recently when The Times Higher Education’s World University Rankings placed DUT within the top 500 of Universities in the world and within the top 5 universities in South Africa. The enactment of these internationally recognized strengths is demonstrated in our impactful engagement internally and externally in service of our localities, the region and the country at large.
**Overall Purpose of the Job**
The Service Desk Consultant provides technical support to clients, both staff and students, in order to provide excellent customer service aligned to the objectives of Client Services and the DUT.
**Service Desk Consultant**
**ICTS Customer Service**
**Education (Formal Qualification Required)**
**Minimum**
- NQF 6 in Information Technology, Computer Science, Computer Electronics or related qualifications.
**Ideal**
- An NQF Level 6 qualification in Service Desk Support/Computer Science/ICT
**Key Competencies Requirements (e.g. Skills, expertise, etc.)**
**Minimum**
- Quality service management
- Rational problem solving
- Troubleshooting
**Experience (Minimum Experience Required - type and number of years)**
**Minimum**
- Two years ICT support experience
- Two Customer service support
**Training and Knowledge (Should the current incumbent leave)**
**Minimum**
- Training in quality customer service
**Position Description**
Provide Support
- Receive and analyse a request to determine the nature and extent of the support to be provided; or
- The need for provision of support is identified during the execution of outputs
- Diagnose the problem to determine the appropriate action
- Provide information
- Provide possible solution
- Conduct research to develop a solution
- Escalate the problem to the best possible person for resolution
Customer Service
- Manages relationships with, and regularly assesses needs and views of core customers in the DUT in order to improve the quality and effectiveness of services specifically in the following:
- Ensures efficient up to date and continuous Desktop support service to all DUT Users
- Determines user needs and responds promptly and appropriately, referring when necessary
- Manages all aspects of users’ hardware and software requirements
Conduct Fault Analysis
- Receive a request for the analysis of faults and analyse to determine the nature and extent of the fault analysis; or
- Fault analysis must be conducted in accordance with scheduled reports/activities
- Monitor the fault analysis tools to determine any faults to be analysed
Ensure Service Quality
- Service quality must be analysed in accordance with scheduled analysis activities
- Collect the necessary data for the analysis process from the various sources utilising the relevant business tools
- Collect the data manually form the relevant sources; or
- Collect the data from the relevant role players (Dashboard); or
- Collect the data from the integrated management systems
-
Service Desk Manager
7 months ago
Durban, South Africa Durban University of Technology Full timeDurban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and...
-
Service Desk Agent
7 months ago
Durban, South Africa Durban University of Technology Full time**Post: Service Desk Agents X2** **Ref: R262, R263** **One per, One Contract** **Minimum Requirements**: - Grade 12 or equivalent (NQF level 4) - Diploma in office administration (ideal) - Experience in Help/Service Desk and customer services/project management. **Summary of Duties(but not limited to)**: - Receives and attend to all requests from various...
-
IT Service Desk Administrator
5 days ago
Durban, South Africa Workwear Depot Full timeThe Jonsson Workwear Technology team is responsible for ensuring effective delivery of IT hardware, software and networking of computers within the organisation. They work closely alongside various teams within the business to ensure service excellence and technological functionality. The Technology Administrator forms part of the Jonsson Workwear...
-
IT Service Desk Administrator
5 days ago
Durban, South Africa Jonsson Workwear Full timeThe Jonsson Workwear Technology team is responsible for ensuring effective delivery of IT hardware, software and networking of computers within the organisation. They work closely alongside various teams within the business to ensure service excellence and technological functionality. The Technology Administrator forms part of the Jonsson Workwear...
-
L1 Service Desk Technician
6 days ago
Durban, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, Durban **Morningside, Durban**. Opportunity exists with dynamic IT company for mid-level Service Desk Technician with at least 2-4 years technical support experience in the IT industry. **Responsibilities**: - Provide technical support to new and existing clients - Daily support desk function - Track and co-ordinate all IT service...
-
Service Desk Manager
7 months ago
Durban, South Africa CRT Network Solutions Pty Ltd Full time**Location**: Remote (Work from Home) **Time Zone**: Brisbane, Australia (AEST) **Working Hours**: Monday to Friday, 8:00 AM to 5:00 PM (AEST) **About Us**: We are a dynamic and growing Managed Service Provider (MSP) based in Australia, dedicated to delivering top-notch IT services and support to our clients. Our team is passionate about technology and...
-
Gdt Service Desk Administrator
7 months ago
Durban North, South Africa Aspen Pharma Group Full time**JOB PURPOSE** Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform. **KEY...
-
Technical Services Itsm Consultant
2 months ago
Durban, South Africa iOCO Full timeJOBNUMBER **iOCO03374** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: **Skills and Experience**: **What you’ll do**: - Provide expert guidance and technical consulting services in the design, configuration, and implementation of CA Service Management solutions for clients. - Customize and tailor CA Service Desk Manager (CA...
-
Professional Services Consultant
7 months ago
Durban, South Africa iOCO Full timeJOBNUMBER **iOCO02732** - CONTRACT TYPE **Permanent** **The Role**: Attention all Service Consultant gurus! We are looking for an innovative and talented Professional Services Consultant who strives to make a difference in a dynamic environment as part of our efficient and enthusiastic team. This position is responsible for the expert technical knowledge...
-
Front Desk Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa BCFMIKZN Full time**Job Description:** We are seeking a Front Desk Coordinator to join our team at the BCFMIKZN. The successful candidate will be responsible for providing exceptional front desk services, handling client inquiries, and maintaining accurate records.**Key Responsibilities:**Provide excellent front desk services to clients, including greeting and assisting...
-
Service Desk Technician Mr Price Group
4 weeks ago
Durban, South Africa Mr Price Group Full timeJob title : Service Desk Technician Mr Price Group Job Location : KwaZulu-Natal, Durban Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral...
-
Senior Service Desk Technician
6 days ago
Durban, South Africa Mr Price Group Full timeAre you that “go to” some one in your team that handles all the technical escalations and vendors? Have you worked in a retail IT environment and are passionate about giving the best possible support? We have just the role for you! **what we’re looking for?** - You have an **IT qualification** (or are currently completing your qualification part...
-
Service Desk Technician Mr Price Group
3 months ago
Durban, South Africa Mr Price Group Full timeThen our Service desk position is a great first step into the IT field for you. Qualifications: Grade 12 IT diploma/ Certificate At least 1 year in an IT or Helpdesk environment The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage Strong verbal and written...
-
Front Desk Receptionist
6 days ago
Durban, South Africa Seasoned Recruitment Full timeKey Responsibilities: - Manage the hotel's front desk operations, including check-in and check-out procedures - Welcome all guests to the hotel. - Respond to guest inquiries and resolve any issues in a timely and professional manner - Provide information about the hotel and local area to guests - Handle reservations, billing, and other hotel administrative...
-
Front Desk Staff
6 months ago
Durban, South Africa Crew Life at Sea Full timeKey Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression **onboard the cruise ship** - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed -...
-
Service Desk Technician Mr Price Group
4 days ago
Durban, South Africa Mr Price Group Full timeThen our Service desk position is a great first step into the IT field for you. **a day in your life?** - Assisting with new IT hardware & software projects being rolled out into our stores - Liaise with external service providers to escalate problems where required - Support our suppliers who use our software Workdays are from Monday to Friday with the...
-
Front Desk Receptionist
7 months ago
Durban, South Africa Yoda Labour hire Full time**Front Desk Receptionist - Hotel (Salary: R6000 - R8000 Per Month)** Minimum 2 years experience in Front Desk at a Hotel Knowledge of OPERA SYSTEM (Compulsory) Compulsory Grade 12 with Diploma/Degree in Tourism Scheduling guest Reservations, assisting guests with checking in and out of the hotel Handling various Administrative tasks, such as creating...
-
Senior Recruitment Consultant
4 days ago
Durban, South Africa Tower Group Full timeSenior Recruitment Consultant **Tower Group (Pty) Ltd Kwa-Zulu Natal**, South Africa **Responsibilities** Financial Performance - Input to and implementation of strategy and plans for ongoing acquisition of new business for your “Recruitment Desk.” - Successful engaging, retention and growth of Key Clients. - Timely and effective “Recruitment...
-
Front Desk Receptionist
2 months ago
Durban, South Africa 1st Fitness Full timeWe are looking for someone with a bubbly vibrant personality to be our welcoming frontline. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate...
-
Front Desk Receptionist
6 months ago
Durban, South Africa 1st Fitness Full timeWe are looking for someone with a bubbly vibrant personality to be our welcoming frontline. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate...