Service Desk Technician Mr Price Group

6 days ago


Durban, South Africa Mr Price Group Full time
Job title : Service Desk Technician Mr Price Group Job Location : KwaZulu-Natal, Durban Deadline : January 05, 2025 Quick Recommended Links
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Job Description

  • Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills? 
  • Then our Service desk position is a great first step into the IT field for you. 

Responsibilities

  • Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group 
  • Liaise with external service providers to escalate problems where required 
  • Support our suppliers who use our software. 
  • You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays. 
  • You would be required to work an 8-hour shift in line with the Service Desk operating hours. 
  • Your own reliable transport is preferred. 

Qualifications

  • Grade 12 
  • IT diploma/ Certificate 
  • At least 1 year in an IT or Helpdesk environment 
  • The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage 
  • Strong verbal and written communication skills 
  • Excellent interpersonal and customer-facing skills Strong administration skills 
  • Strong ability to work accurately with attention to detail 
  • Familiarity with MS Office products 
  • A high level of confidentiality 

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