Desktop Support Specialist
3 days ago
Job Summary
We are seeking a skilled Desktop Support Specialist to join our team at Recru-it. This role involves providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.
About the Role
This position is based in the Sandton area and requires the ability to work on-site at 7am. As a key member of our service framework, you will be responsible for managing tickets and service requests from our clients. Your primary duties will include assisting users onsite, setting up IT hardware for training centers, managing tickets and requests, receiving and recording calls from our customers, and providing initial assessment and resolution of tickets.
Key Responsibilities:
Assist users onsite and in person.
Setup IT hardware for training and examination centers.
Manage Tickets and Requests.
Receive and record all calls from the company's customers.
Provide initial assessment of all Tickets, attempt first time resolution, and/or escalation.
Assist with customer onboarding projects and migrations.
Monitor and escalate Tickets according to the customer's SLA.
Keep users informed on status and progress of their Tickets.
Aid customer retention and satisfaction.
Help to improve efficiency, processes, documentation, and automation.
Requirements
To succeed in this role, you will need:
Excellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services.
Good working knowledge of networks, routing & switching.
Preferred Qualifications
Certification: A+, N+ or equivalent experience.
Experience: At least 1 year as an IT desktop support technician.
Education: Certificate (preferred).
License/Certification: MS 900 or AZ 900 (preferred).
Salary Estimate
The salary for this position is estimated to be around R350,000 - R450,000 per annum, depending on experience and qualifications.
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