Service Centre Helpdesk Coordinator

For our Electrical Division in Johannesburg, we are looking for a Service Centre Helpdesk Coordinator who will assist our Power Distribution Technical Manager in scheduling our team of Field Service Engineers work, more precisely arranging installations, repairs, commissioning, projects and services. Quoting, Forecasting and Reporting tasks are also included...

**About Us**: Tsebo Facilities Solution is looking for a Call Centre Agent: To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction. To ensure service delivery is aligned to the output specifications pertained in the PPP Agreement Standby...

**About Us**: Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with...

**Purpose statement**: To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. **Helpdesk administration**: Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates,...

**Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

**About the role**: The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels. The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring...

IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

**KEY AREAS OF RESPONSIBILITY INCLUDE**: **End User Interaction**: - Act as first point of contact for all IT related topics and support requests - Provide timely and professional assistance to end users - Ensure the IT Desktop Support function is monitored effectively without compromising on service delivery **Problem Analysis and Troubleshooting**: -...

**About Quantanite**: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients. **Job Summary**: The Senior IT Support Tech is...

Job Description:At CallForce, we are seeking a skilled and efficient IT Helpdesk Operations Specialist to join our team. This role involves providing exceptional support services to our clients, ensuring timely and effective resolution of technical issues.About the Role:Deliver top-notch helpdesk operations, including ticket management and issue escalation...

**Duties and Responsibilities** - Operate helpdesk and log calls. - Support users with login and passwords - Support users with windows issues - Operate within the SLA with business - Windows Server support - Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services. - Interact with...

Gauteng, JHB - Northern Suburbs - R 15 000 - R 20000 Monthly Cost To Company- Role: IT Help Desk Coordinator Location: Johannesburg - Fourways (Office Based role) Are you a young, dynamic, and customer-focused individual with a passion for IT? Do you possess the drive to excel in a fast-paced environment? If so, we have an exciting opportunity for you! Our...

**We Want You**: **You Bring**: - Matric - Required relevant qualifications in IT or A+, N+ certification from a recognised institution. - At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support. - Exposure and experience within an IT Helpdesk service desk. - Degree or Diploma in Information Technology...

Key Responsibilities:Manage guest interactions with a warm and welcoming demeanor.Efficiently coordinate spa services to maximize revenue and customer satisfaction.Effective communication and team collaboration to achieve business goals.Upsell and retail opportunities to enhance customer experience.Manage staff schedules to ensure seamless service...

Properly escalate unresolved issues to appropriate internal teams such as third party support, software developers, functional consultants or any other service provider needed to resolve the technical issue. Provide prompt and accurate feedback to customers. Own reliable vehicle. A+ and N+ certified. 5+ years’ experience in Helpdesk Support / FSE/ PC...

IT Support Helpdesk Level 1 - RMM Specialist One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level 1 - RMM Specialist Key Requirements: (Min 1 year Experience) - Proficiency in maintaining and monitoring **Remote Monitoring and Management (RMM)** tools, specificall**y NinjaOne RMM.**: -...

**Purpose Statement** **To execute** the companies Service Centre sales strategy and customer service objectives for the Service Centre.. **Key performance areas (to translate into a measure of success)** Financial Management Contract Management Technical Acumen Operations Management Supplier Management Sales and Customer Retention Safety and...

Our client has an opportunity available for an IT Asset Coordinator.Requirements:4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment.Matric,Business intelligence certificate.Relevant IT Diploma or Degree would be...

This position is responsible to assist with overseeing the operation of the BCE Service Centre JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services. **Main Duties and responsibilities will include, but will not be limited to**: - Assist with...