Events / Booking Coordinator Restaurants

4 weeks ago

Cape Town, South Africa Pigalle CapeTown Full time

**Job Overview**:
Pigalle Restaurant, a renowned establishment exceptional known for its stylish ambiance, live entertainment, and cuisine, is seeking a skilled Bookings and Events Co-ordinator to join our team.

The Bookings and Events Co-ordinator will be responsible for managing all aspects of the restaurant's reservations, events, and bookings, ensuring a seamless and exceptional experience for our customers.

**Duties and Responsibilities**:
**1. Reservation Management**:

- Coordinate and manage all incoming reservation requests, both online and through other channels.
- Respond to customer inquiries and provide information about the restaurant's policies, menu, and availability.
- Maintain a comprehensive reservation system, ensuring accurate and up-to-date records.
- Liaise with the kitchen and front-of-house teams to ensure smooth execution of reservations.
- Monitor and optimize reservation processes to enhance customer satisfaction.**2. Events and Bookings Coordination**:

- Collaborate with customers to plan and execute private events, parties, and special functions at the restaurant.
- Coordinate with the culinary, hospitality, and technical teams to ensure the successful delivery of events.
- Manage event logistics, including menu planning, staffing, equipment, and decor.
- Maintain a calendar of upcoming events and bookings, ensuring effective communication and coordination among all stakeholders.
- Provide post-event follow-up and gather feedback to continuously improve the event planning and execution process.

**3. Customer Relationship Management**:

- Foster strong relationships with regular and VIP customers, anticipating their needs and preferences.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Collaborate with the marketing team to develop and implement customer retention strategies.
- Contribute to the overall enhancement of the customer experience at Pigalle Restaurant.
- Provide prompt and professional responses to customer inquiries regarding bookings, events, and reservations.
- Ensure all customer requests are addressed in a timely and efficient manner.
- Close off and finalize customer inquiries with accurate invoices within 24 hours:

- Prepare and issue accurate invoices to customers, reflecting the final details of their bookings or events.
- Ensure all financial information is correctly recorded and updated in the system.

**4. Work closely with the Back-office administrator**:

- Collaborate with the Back-office administrator to ensure accurate customer invoices are raised.
- Provide the necessary information and documentation to the Back-office team to facilitate the invoicing process.

**5. Maintain and update accurate booking records**:

- Meticulously record and update all booking information, including customer details, event specifications, and any changes or modifications.
- Ensure the booking system is consistently maintained and up-to-date.

**6. Attention to detail**:

- Demonstrate exceptional attention to detail to ensure accuracy in all bookings, invoicing, and record-keeping.
- Identify and resolve any discrepancies or errors in a timely manner.

**7. Maintain and uphold the restaurant image, name, and culture**:

- Represent Pigalle Restaurant with professionalism and a commitment to delivering exceptional customer service.
- Contribute to the overall positive image and reputation of the restaurant.

**8. Compliance and controls - record-keeping**:

- Ensure all records and documentation are maintained accurately and in compliance with relevant policy and regulations.
- Assist in the preparation of reports as required.

**9. General Record-Keeping and Administration**:

- Undertake general administrative tasks, such as filing, document organization, and data entry.
- Provide support to the management team as needed.

**Required Skills**:

- Excellent communication and interpersonal skills, both verbal and written
- Strong customer service orientation and the ability to handle high-pressure situations
- Proficient in using reservation management and event planning software
- Ability to multitask and prioritize effectively
- Exceptional organizational and time management skills
- Familiarity with the hospitality industry and an understanding of food and beverage operations
- Proficiency in Microsoft Office suite (Excel, Word, Outlook)

**Preferred Skills**:

- Experience in a similar role within a high-end restaurant or hospitality establishment
- Knowledge of local event planning and catering resources
- Familiarity with social media platforms and their use in event promotion

**Qualifications**:

- Qualification in Hospitality Management, Event Planning, or a related field would be added advantage
- Minimum 2-3 years of experience in a bookings and events coordination role, preferably in the restaurant industry
- Proven track record of successful event planning and execution
- Certification in event planning or

  • Events / Booking Coordinator Restaurants

    2 months ago

    Cape Town, South Africa Pigalle CapeTown Full time

    Typical duties include: - Recruiting, training and supervising staff. - Managing bookings - Ensuring compliance with licensing, hygiene and health and safety legislation. - Promoting and marketing the business. - Overseeing stock levels and ordering supplies. - Handling customer enquiries and complaints. - Taking reservations. - Greeting and advising...

  • Groups and Events Coordinator

    2 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Groups and Events Coordinator (12899) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

  • Event Booking Executive

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    This large, high-volume 5* hotel is seeking an Event Booking Executive to join the Sales & Marketing department. The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough proposals in a timely manner and...

  • Event Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Event Coordinator Job DescriptionVillage N Life is a leading Tourism and Hospitality Management Company based in the beautiful Camps Bay.We are seeking a highly skilled and experienced Event Coordinator to join our dynamic team.The successful candidate will be responsible for coordinating and executing events, conferences, and banquets to the highest...

  • Junior Event Coordinator

    5 months ago

    Cape Town, South Africa XL Events Full time

    Overall Responsibility: Quoting, Invoicing, Placing of Orders, Scheduling of events. Main responsibilities: - Sourcing and shopping for projects worked on - Basic Quotes, Mood boards and learning of our online system current - Sourcing of hired items from various suppliers. - Develop a positive working relationship with clients and team...

  • Event Booking Executive

    4 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24060721 **Job Category** Food and Beverage & Culinary **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Function** The position is involved in maximizing revenue through increased...

  • Event Booking Executive

    2 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24154963 **Job Category** Food and Beverage & Culinary **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The position is involved in maximizing revenue through increased bookings across...

  • Event Booking Executive

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    Job Number 24154963 Job Category Food and Beverage & Culinary Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The position is involved in maximizing revenue through increased bookings across the sales office....

  • Event Coordinator

    5 months ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality Management Company based in the beautiful Camps Bay.If you thrive on a company culture that focuses on growing their employees through career advancement and excellent staff incentives, this is the company for you.We are currently searching for an Events Co-Ordinator to join our dynamic team.Minimum...

  • Event Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa CTICC Full time

    Job Title: Event CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Event Coordinator to join our team at the CTICC. The successful candidate will be responsible for coordinating and administering all types of events hosted at the CTICC, ensuring the successful execution of events and exceptional client experiences.Key...

  • Functions / Events Manager

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **URGENT** We are seeking a functions/ events planner to join our clients upmarket restaurant in Cape Town Requirements and Responsibilites - Identifying clients' requirements and expectations for each event. - Brainstorming and implementing event concepts and themes. - Preparing event budgets and processing invoices. - Researching and booking venues. -...

  • Event Booking Executive

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Event Booking Executive** **Function** The position is involved in maximizing revenue through increased bookings across the sales office. Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Provides an...

  • Junior Events Coordinator Intern

    5 months ago

    Cape Town, South Africa XL Events Full time

    Overall Responsibility: Quoting, Invoicing, Placing of Orders, Scheduling of events. Main responsibilities and Focus Area: - Sourcing and shopping for projects worked on - Basic Quotes, Mood boards and learning of our online system current - Sourcing of hired items from various suppliers. - Develop a positive working relationship with clients and team...

  • Events Coordinator

    4 weeks ago

    Cape Town, South Africa Zeitz Museum of Contemporary Art Africa Full time

    Job Title: Event Coordinator Department: Institutional Advancement **Job Type**: Permanent **Introduction** Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit institution that exhibits, collects, preserves, and researches contemporary art from Africa and its diaspora; conceives and hosts international exhibitions; develops...

  • Events Coordinator

    3 weeks ago

    Cape Town, South Africa Zeitz Mocaa Full time

    Job Title: Event Coordinator Department: Institutional Advancement Job Type: Permanent Introduction Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit institution that exhibits, collects, preserves, and researches contemporary art from Africa and its diaspora; conceives and hosts international exhibitions; develops supporting...

  • Groups & Events Coordinator

    1 month ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Key Responsibilities**: - Coordinate and manage group bookings, from initial inquiry to final event execution. - Liaise with clients to understand their needs and provide customised event solutions. - Work closely with the sales, front office, and F&B teams to ensure seamless coordination of all event logistics. - Handle event-related administrative...

  • Banqueting Coordinator

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a **Banqueting Coordinator** to join our clients esteemed team in the beautiful city of Cape Town. In this role, you will support the food and beverage team by managing and coordinating conference, events, and private bookings, ensuring adherence to established procedures. **Minimum Experience and Qualification...

  • Events Coordinator

    5 months ago

    Cape Town, South Africa LRI Invest Full time

    Description EVENTS COORDINATOR We are looking for a skilled events coordinator to assist with the management and execution of an extensive global events list of both Third-Party Sponsorship and company hosted events. This is an exciting role for an individual who enjoys a fast-paced environment and thrives on the excitement and satisfaction of a...

  • Marketing & Events Manager

    5 months ago

    Cape Town, South Africa Tigers Milk & Old Town Italy Mauritius Full time

    **Responsibilities include but are not limited to**: - Executing brand campaigns at a store level - Taking direction from the Group Marketing Manager, the Group Events Manager, Franchisee and Franchise Manager. - Liaising and booking music and entertainment at the restaurants. - Brainstorms design and social media briefs for the Marketing Team -...

  • Banqueting Coordinator

    5 months ago

    Cape Town, South Africa Tower Group Full time

    **Our client based in Cape Town is seeking to employ a Banqueting Coordinator.** **Our client in the Hotel and Spa industry is an award winning 5-star hotel in Cape Town, South Africa. Dramatically located above the Atlantic Ocean.** **JOB PURPOSE**: To support the food and beverage team by managing and coordinating the outlet reservations and affiliated...