Head of Operations

1 week ago


Cape Town, South Africa O'Dwyer Personnel Full time

Our fast growing BPO client in Cape Town is looking for an Assistant Vice President to join the team.

**Duties**:

- Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability
- Ensure all migrations are managed seamlessly
- Map peer levels across client organization and establish peer level relationships within the client organization
- Establishing operational performance goals
- Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
- Put control measures in place to ensure adherence to budget and cost control

**Requirements**:

- Must have previous BPO industry experience
- Preferred campaign exp - Insurance/ Retail/ Financial services/ Telecom/ FMCG/ Travel/ Utilities (Must be International BPO)
- Shift work - US/UK hours

**Salary**: R91,000.00 - R108,000.00 per month



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