Head: Operations and Governance

3 weeks ago

Cape Town, South Africa Santam Full time

What will you do?

**A position of Head**: Operations and Governance exists in Santam Group Sourcing & Transformation, a business unit in Santam. This role will be based at the Head Office in Tygervalley and reports directly to the Head: Group Sourcing and Transformation.

The role is responsible for the overall management of Group Sourcing operations and governance within the Santam and Sanlam Group. Ensure progress by facilitating internal efficiencies through improved structures and efficient processes. Serving as primary leadership interface with business for Group Sourcing operations and governance. Responsible for implementing and managing the procurement operational processes, systems, reporting capability and procedures. Develop and implement a digital procurement strategy that will enable an efficient and effective procurement team. The incumbent will also be responsible for Facilities Management. What will make you successful in this role?

**Governance**:
To ensure that Group Sourcing utilise a consistent approach to Sourcing.
Custodian of sourcing policies, methodologies and processes and maintenance thereof
Provide ‘internal’ governance to ensure compliance with policies and methodologies (e.g. strategic sourcing, category management, supplier management processes, controls etc).
Report on non-compliance and identify appropriate actions to remediate
Primary contact for audit enquiries and the co-ordination of audit activities
Initiate audits and/or reviews as and when required.

**Group Sourcing Operations**:
Manage development, implementation and maintenance of up-to-date, relevant systems and e-sourcing tools, which will support the Sanlam Group sourcing initiatives.
Ensure their proper use by Sourcing staff across the Sanlam Group/Santam as well as in the business units.

**Reporting**:
Responsible for the management of the Sourcing MIS/data team for spend analysis, benefits tracking and reporting, performance management and BSC reporting and maintenance of supplier, spend and savings databases
Responsible for providing procurement operational and management reports, when required
Create the capabilities for AI led modelling

**Vendor/Supplier Management**:
Manages the vendor administration process
Ensures appropriate risk assessments standards and processes are in place in the management of supplier risk
Manages the publishing of a group supplier listing
Effectively manage a database of prospective suppliers including BO/BWO suppliers

**Facilities Management**:
Primary contact and liaison for all the Santam business units and Sanlam Facilities and Real Estate (SFRE) for all facilities management related matters
Manage Facilities Management budgets and service level agreements
Represent Santam Group on all Facilities Management projects / initiatives Qualification

Minimum BComm or Finance related degree Knowledge and Experience

Minimum 10 years management experience in Procurement Operations, Strategic Sourcing and/or compliance in a Procurement / Supply Chain environment and Facilities Management
Sourcing practices and processes across multiple spend categories
Strong people management skills (leading, managing, motivating & developing staff)
Knowledge of Santam/Sanlam business preferable
Working knowledge of the preferential procurement element of the BBBEE Act and amended codes of good practice advantageous
Demonstrated ability to effectively work with internal and external stakeholders
Experienced in developing policies to enforce newly developed Sourcing processes/ practices
International experience on Procurement projects will be advantageous
Strong systems and financial management experience is preferred
Solid experience in 3rd Party Risk Management Skills

Strong analytical skills
Strong communication skills
Strong systems & process skill
Leadership capability
Systems / Integrative thinking
Project management skills
Negotiation skills
Planning and organising
Change management
Conflict Management
Excellent communication skills
Problem solving Core Competencies Cultivates innovation - Contributing strategically Customer focus - Contributing strategically Drives results - Contributing strategically Collaborates - Contributing strategically Being resilient - Contributing strategically About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly entering into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam, we are committed to transformation and embracing diversity. This commitment is what drive

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