General Manager Food Services Distribution and

2 months ago

Port Elizabeth, South Africa Capitop Full time

**PURPOSE**: To manage and lead The Business to maximize profitability, maintain operational standards, ensure excellent customer service and compliance with the relevant Acts.

**EDUCATIONAL REQUIREMENTS**:

- Matric or equivalent
- Related post-graduate qualification

**WORK EXPERIENCE**
- Minimum of 5 years’ experience in a food service / warehouse & logistics / retail environment
- Minimum of 5 years’ experience in a management role
- Relevant computer experience, specifically Excel
- Relevant food and wholesale experience
- Packaging experience will be an advantage

**SKILLS & ATTRIBUTES**
- Financial management
- Planning skills & accuracy
- Problem solving & analytical skills
- Excellent communication skills
- Ability to handle pressure
- Self-reliant and responsible
- Cultural sensitivity
- Service orientation
- Accountability for all work performed
- Excellent people skills & staff development
- Good time management skills

**KEY PERFORMANCE AREAS**

Execute daily tasks and work instructions according to relevant Procedures and instruction from the Executives.

**BUDGETS**
- Achieve and exceed all financial budgets

**FINANCE AND ADMINISTRATION**
- Comply with all relevant management reporting processes
- Manage all the financial procedures of The Business
- Maintain correct and competitive pricing and ensure that an acceptable Gross Profit percentage is managed & achieved
- Ensure all outstanding Debtors / Accounts are recovered timeously & review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments
- Interpret management reports, review monthly management accounts, comment on variances & take relevant action
- Consistently monitor warehousing, product, labour costs and pricing, ensuring departmental projections and budgets are adhered to

**OPERATIONS & CUSTOMER CARE**
- Ensure all operational standards are implemented and maintained at The Business as required by the Company
- Comply with all relevant checklists & evaluations as set out by the Company and ensure audit compliance pertaining to the business in which The Business operates
- Interface with customers & clients, resolve queries and complaints and ensure high levels of customer satisfaction
- Ensure stock takes take place on a weekly, monthly & quarterly basis and ensure all company procedures are followed and shrinkage controlled.
- Ensure Warehouse Manager oversees the safe receipt, storage, retrieval and timely and accurate dispatch of goods
- Ensure productivity targets are met and computerized administration and automated storage and retrieval systems are maintained
- Ensure maintenance procedures are efficiently carried out and adherence to the required maintenance schedules and warehouse standards

**STAFF MANAGEMENT**
- Oversee that all staff’s time and attendance is monitored and controlled
- Manage staffs’ performance standards and adhere to company timeframes for performance management
- Ensure staff developed, training needs identified and relevant training implemented in liaison with the Group HR Manager
- Interview and hire applicants when vacancies arise
- Ensure all staff adhere to company’s disciplinary code and be involved in disciplinary process as required
- Ensure all related salary & wage information is being submitted to relevant payroll administrators by the due dates

**HEALTH & SAFETY**
- Ensure appointed Health & Safety Officer complies with all safety standards and regulations
- Ensure all staff are knowledgeable of the warehouse’s emergency procedures, where all emergency shut-offs and exits are located and assist customers when necessary in case of an emergency
- Ensure management facilitate all emergency response training and health and safety training for all relevant staff
- Ensure that The Business is a safe, clean and healthy environment at all times
- Carry out any duty or requirement imposed on The Business by the Occupational, Health & Safety (OHS) Act
- Report any unsafe or unhealthy situations to Executives
- Ensure that the requirements of the OHS Act are complied with by all team members

**GENERAL**
- Perform and carry out any other ad hoc duties as and when required by executives
- Liaise with different personnel, as is required, to prevent delays and on-time delivery
- Ensure high quality standards of work are adhered to at all times

**Education**:

- Diploma (preferred)

**Experience**:

- Food distribution and logistics: 5 years (required)
- Food Retail: 5 years (required)

Application Deadline: 2024/09/30

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