General Manager

4 weeks ago

Port Elizabeth, South Africa Jobted ZA C2 Full time

Role:
To manage and lead the company to maximize profitability, maintain operational standards, ensure excellent customer service and compliance with the relevant Acts..
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Educational Requirement:

- Matric or equivalent
- Related post-graduate qualifications

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Work Experience:

- Minimum of 5 yearsâ experience in a warehouse / retail environment
- Minimum of 5 yearsâ experience in a management role
- Relevant computer experience, specifically Excel
- Relevant food and wholesale experience
- Packaging experience will be an advantage

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Skills & Attributes:

- Financial management
- Planning skills & accuracy
- Problem solving & analytical skills
- Excellent communication skills
- Ability to handle pressure
- Self-reliant and responsible
- Cultural sensitivity
- Service orientation
- Accountability for all work performed
- Excellent people skills & staff development
- Good time management skills

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Key Performance Areas:
Operational requirements
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Delivery Methodology:

- Execute daily tasks and work instructions according to relevant Procedures and instruction from the Executives.

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Budgets

- Achieve and exceed all financial budgets - Budgets achieved

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Finance and Administration

- Comply with all relevant management reporting processes - Adherence to reporting processes
- Manage all the financial procedures of the company - Financial procedures effectively managed
- Maintain correct and competitive pricing and ensure that an acceptable Gross Profit percentage is managed & achieved - Gross Profit % achieved
- Ensure all outstanding Debtors / Accounts are recovered timeously & review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments - Working to required financial procedures
- Interpret management reports, review monthly management accounts, comment on variances & take relevant action - Working to required financial procedures
- Consistently monitor warehousing, product, labour costs and pricing, ensuring departmental projections and budgets are adhered to - Budgets & projections adhered to

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Operations & Customer Care

- Ensure all operational standards are implemented and maintained at the company as required by the Company - Adherence to operational standards
- Comply with all relevant checklists & evaluations as set out by the Company and ensure audit compliance pertaining to the business in which the company operates - Complies with evaluations & ensures audit compliance
- Interface with customers & clients, resolve queries and complaints and ensure high levels of customer satisfaction - Ensures customer satisfaction
- Ensure stock takes take place on a weekly, monthly & quarterly basis and ensure all company procedures are followed, and shrinkage controlled. - Ensures stock control effectively managed
- Ensure Warehouse Manager oversees the safe receipt, storage, retrieval and timely dispatch of goods - Ensures warehouse effectively managed
- Ensure productivity targets are met and computerized administration and automated storage and retrieval systems are maintained - Ensures productivity targets met & systems maintained
- Ensure maintenance procedures are efficiently carried out and adherence to the required maintenance schedules and warehouse standards - Ensures maintenance procedures adhered to

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Staff Management

- Oversee that all staffâs time and attendance is monitored and controlled - Ensures staffâs time & attendance managed
- Manage staffsâ performance standards and adhere to company timeframes for performance management - Manage staffâs performance
- Ensure staff developed, training needs identified, and relevant training implemented in liaison with the Group HR Manager - Ensures staff developed
- Interview and hire applicants when vacancies arise - Ensures adherence to recruitment practices
- Ensure all staff adhere to companyâs disciplinary code and procedures - Ensures adherence to all HR procedures
- Ensure all related salary & wage information is being submitted to relevant payroll administrators by the due dates - Ensures on-time delivery

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Health & Safety

- Ensure appointed Health & Safety Officer complies with all safety standards and regulations - SHE & emergency procedures adhered to
- Ensure all staff are knowledgeable of the warehouseâs emergency procedures, where all emergency shut-offs and exits are located and assist customers when necessary in case of an emergency - All relevant training conducted
- Ensure management facilitate all emergency response training and health and safety training for all relevant staff - SHE procedures adhered to
- Ensure that the company is a safe, clean and healthy environment at all times
- Carry out any duty or requirement imposed on the company by the Occupational, Health & Safety (OHS) Act - Adherence to Govt. regulations
- Report any unsafe or unhealthy situations to Executives - On time reporting
- Ensure that the requirements of the OHS Act are complied with by all team members - Adherence to SHE procedures

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General

- Perform and carry out any other ad hoc duties as and when required by executives - Working to company procedures & standards
- Liaise with different personnel, as is required, to prevent delays and on-time delivery - Good communication skills
- Ensure high quality standards of work are adhered to at all times - Quality standards adhered to

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