General Manager

3 months ago

Port Elizabeth, South Africa Impolo Full time

The General Hotel Manager oversees all aspects of hotel operations, ensuring smooth day-to-day functioning and maintaining high standards of service. This leadership role involves managing departments such as front desk, housekeeping, food & beverage, maintenance, and guest services. The General Manager is responsible for maximizing guest satisfaction, maintaining operational efficiency, controlling costs, and driving overall hotel profitability.

**Key Responsibilities:Operational Leadership**:

- Oversee the daily operations of the hotel, ensuring that all departments are running efficiently and delivering excellent service.
- Manage departments (e.g., housekeeping, front office, food & beverage, maintenance) and coordinate interdepartmental communication to ensure seamless service.
- Implement and monitor hotel policies and procedures, ensuring compliance with company standards and local regulations.
- Ensure that the hotel is maintained in a clean, safe, and presentable condition at all times.

**Guest Satisfaction and Service Quality**:

- Ensure that guests receive the highest standard of service, addressing complaints or issues promptly and professionally.
- Analyze guest feedback and online reviews to identify areas for improvement and implement service enhancements.
- Foster a culture of customer service excellence among all employees, leading by example.

**Financial Management**:

- Prepare and manage the hotel’s annual budget, controlling operational expenses and maximizing profitability.
- Monitor key financial metrics such as revenue, occupancy rates, ADR (average daily rate), and RevPAR (revenue per available room).
- Review financial reports and collaborate with the accounting team to ensure accurate and timely financial reporting.
- Implement cost control measures without compromising the quality of service or guest experience.

**Human Resources and Staff Development**:

- Oversee recruitment, training, and development of hotel staff, ensuring that all employees are properly trained and equipped to perform their roles.
- Manage employee performance, conducting regular evaluations and addressing performance issues promptly.
- Create a positive, motivating work environment that encourages teamwork, productivity, and professional growth.
- Ensure compliance with labor laws, health and safety regulations, and company policies.

**Sales, Marketing, and Revenue Management**:

- Develop and execute strategies to increase room sales, maximize occupancy, and drive revenue growth.
- Collaborate with the sales and marketing team to promote the hotel, create special packages, and attract new clientele.
- Analyze market trends and competitor performance to identify opportunities and adjust strategies as needed.
- Implement and monitor pricing strategies to optimize hotel performance across different booking channels.

**Property and Maintenance Management**:

- Ensure the hotel’s facilities are properly maintained and meet safety and cleanliness standards.
- Work closely with the maintenance team to address any repair or maintenance issues promptly.
- Oversee renovations, upgrades, and property improvements as required, ensuring projects are completed on time and within budget.

**Compliance and Risk Management**:

- Ensure the hotel complies with all local, state, and federal regulations, including health, safety, and fire codes.
- Maintain accurate records of safety inspections, licenses, and certifications.
- Implement and monitor security procedures to protect guests, staff, and property.

**Required Skills and Qualifications**:

- Bachelor’s degree in hospitality management,
- 3 years or more experience as a General Manager or in a senior hotel management role.
- Strong financial acumen with experience in budgeting, forecasting, and financial reporting.
- Excellent leadership and team management skills.
- Strong customer service orientation with the ability to resolve guest issues effectively.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong communication, problem-solving, and organizational skills.
- Ability to work under pressure, handle multiple tasks, and make decisions quickly.

**Preferred Skills and Experience**:

- Experience working in upscale or boutique hotels.
- Knowledge of revenue management strategies and tools.
- Familiarity with online booking platforms and digital marketing.

Application Question(s):

- Do you have a relevant qualification for the hotel industry?
- Do you have 3 years or more experience as a General Manager at a hotel?

**Location**:

- Port Elizabeth, Eastern Cape (preferred)

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