Restaurant General Manager

2 months ago

Port Elizabeth, South Africa HotelJobs.co.za Full time

JOB BRIEF:
In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

**ESSENTIAL FUNCTIONS (but not limited to)**:
**General**:Oversee and manage all areas of the restaurant and make final decisions on matters of importance.

**Financial**: Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labour costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Food safety and planning Enforce hygiene practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Work with head office / suppliers for efficient provisioning and purchasing of supplies.
- Supervise portion control and quantities of preparation to minimize waste.
- Estimate food needs, place orders with suppliers and executive chef, and schedule the delivery of fresh food and supplies.
- Guest service: Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
- Operational responsibilities: Ensure that proper security procedures are in place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or employee is injured.
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Personnel: Provide direction to employees regarding operational and procedural issues.
- Develop employees: by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Prepare schedules and ensure that the restaurant is staffed for all shifts.

**QUALIFICATIONS**:

- Degree in hotel/restaurant management is desirable.
- Minimum 3 Years Hospitality experience
- A combination of practical experience and education will be considered as an alternative.
- Knowledge of computers (MS Word, Excel)
- 3 written references

**EXPERIENCE**:

- Restaurant management: 3 years (preferred)

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