Food Service Manager: Catering Services

2 months ago


Port Elizabeth, Eastern Cape, South Africa HR Genie Full time
Job Summary

The Food Service Manager: Catering Services is responsible for the overall management of the catering outlet, ensuring the efficient and effective delivery of quality food and exceptional customer service. This role requires a strong focus on profitability, productivity, and compliance with health and safety regulations.

Key Responsibilities
  • Food Production and Delivery: Oversee the efficient and quality production and delivery of food, ensuring timely and accurate service to customers.
  • Facilities Management: Manage the efficient and effective set up of in-house dining areas, ensuring a clean and welcoming environment for customers.
  • Kitchen Operations: Manage the efficient and effective running of the kitchen, ensuring compliance with food safety and hygiene standards.
  • Staff Management: Supervise and manage staff, providing guidance and support to ensure excellent customer service and high-quality food production.
  • Documentation and Reporting: Maintain accurate records and reports, ensuring compliance with regulatory requirements and providing valuable insights for business improvement.
  • Financial Management: Maximise financial output and minimise financial risk and loss, ensuring the catering outlet operates within budget and achieves its financial goals.
  • Stock Management: Oversee the management of stock, ensuring accurate inventory levels and minimising waste.
  • Compliance and Quality: Ensure compliance with food, health, and safety requirements, maintaining high standards of quality and customer satisfaction.
  • Customer Service: Provide exceptional customer service, ensuring a positive experience for customers and driving loyalty and retention.
Requirements
  • Qualifications: Grade 12 plus relevant qualification in the food/hospitality industry (M+2).
  • Experience: 2-5 years of experience within the food services environment, plus 2-3 years of experience in a management role.
  • Skills: Computer literacy (MS Office), thoroughness, results-orientation, teamwork and collaboration, managing human resources, financial acumen, customer service orientation, planning and organising, communication, diversity, flexibility, adaptability, accountability, conflict management, knowledge and understanding of food, health, and safety requirements, and problem-solving.


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