Food and Beverage Supervisor

2 months ago

Port Elizabeth, South Africa Coega Development Corporation Full time

The Food and Beverage Supervisor is accountable to the General Manager of Bluewater Bay Sunrise Hotel, a division of the Coega Development Corporation (CDC). The Food and Beverage Supervisor is responsible for food, beverage, bar, pool and banqueting services offered to all guests.
- MANDATE
- The Food and Beverage Supervisor is mandated by the Board of Directors of Coega Development Corporation to take responsibility for the delivery of food and beverage under the direction of the General Manager - Bluewater Bay Sunrise Hotel.
- DESCRIPTION
- ** RESPONSIBILITIES AND OBLIGATIONS**

Reporting to the General Manager, this position's primary responsibility is to ensure the smooth running of the food and beverage offerings to the patrons of the Bluewater Bay Sunrise Hotel.

In pursuance of this objective, the Food and Beverage Supervisor is required to:

- Ensure consistent delivery of high-quality service;
- Ensure staff is adequately trained to deliver required standards of service;
- Be innovative and ensure a unique guest experience;
- Ensure stock par levels are maintained;
- Ensure the desired gross profit margins are met;
- Ensure sufficient crockery, cutlery and equipment for service ;
- Ensure staff are well groomed before shift begins and during shifts;
- Ensure food and beverage outlets are inviting and setup for patrons throughout service periods;
- Oversee and assist waitrons to deliver required guest service standards;
- Maintains the cleanliness and sanitization of all food and beverage outlets;
- Place orders on time and ensure preparation of invoices for timeous payments of suppliers;
- Prepare staff rosters and ensure adequate staffing levels;
- Do cash up and reconciliation daily;
- Do daily, weekly and monthly stock takes;
- Upsell the offering of the hotel and trains staff in upselling;
- Manage restaurant, bar, banqueting, pool deck and room service orders and special requests made by guests;
- Stays abreast of hospitality and food service trends to deliver unique experiences to guests;
- Handle guests’ complaints and execute service recovery;
- Work hand in hand with Head Chef to create and update menus;
- Run shifts on his/her own as a Duty Manager and deal with all matters relating to the shifts;
- Ensure the food and beverage department is run efficiently and profitably;
- Any other tasks in line with the above as directed by Management.

**COMPETENCIES**
- Must be well versed in silver service, bistro-style service, banqueting styles, wine service and cocktail-making
- Must be skilled in menu creation and pricing
- Ability to stand for long periods
- Must be fully computer literate
- Willingness and ability to follow instructions
- Ability to write comprehensive reports
- Knowledgeable on hospitality and food trends
- Able to ensure stringent control system to ensure the protection of stock and operating equipment
- Must be a team player and able to work well with the other department heads
- Ability to complete tasks as assigned in accordance with the given deadlines
- Must be a creative, innovative and highly motivated individual who can take initiative to give guests a valuable experience
- Ability to maintain a motivated and cohesive food and beverage team

**REQUIREMENTS**
- Diploma/ Certification in hospitality or equivalent;
- Matric is essential;
- Minimum of 3 years experience in a 4* or 5* full-service hotel or restaurant working in a supervisory or management capacity in the food and beverage department
- Extensive knowledge and experience in POS
- Well-rounded hospitality professional
- Ability to work shifts including night work and working on weekends and public holidays;
- Own transport and a driver’s license is advantageous.

**PERFORMANCE INDICATORS**
- Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.

**Closing date: 18 October 2024**

**C**DC is an employment equity employer and placement will be in accordance with our Employment Equity Plan.**

LOCATION: Gqeberha

EMPLOYMENT TYPE: 3-years Fixed Term Contract
- GRADE: C1

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