Student Journey Officer/ Call Centre

6 months ago


Century City, South Africa Educor Full time

**Student Journey Officer/ Call Centre (Academics) (JB4368)**
**Cape Town, Century City**
**Market Related**

As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey.

**Skills and Qualifications**:
**Education**:Grade 12
**Experience**: Ideally, you've worked in customer service for 6 months to a year
**Communication**: You must be good at talking and writing in English and another official South African language.
**Tech Skills**: Being comfortable with basic computer programs like Microsoft Word and Excel is important.

**What You'll Do**:
Support and Guide: From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.
**Problem Solving**: If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.
Monitor and Report: Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.
**Ensure Completion**: Help students complete all necessary steps to receive their qualifications after they've passed their courses.

You'll get to directly impact students' educational experiences and help them succeed. It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.
**About the Team**:
You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.

Pay: R1,00 - R2,00 per month



  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB3747)**: Century City, Cape Town, Western Cape - Customer Service **Student Journey Officer/Customer Service Consultant (JB3747)** **Century City, Cape Town, Western Cape** **Market Related** **Fixed term contract** The Student Journey Officer is responsible for all administrative tasks associated...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...

  • Call Centre Agent

    5 months ago


    Century City, South Africa Online Financial Advisor Full time

    We are calling all experienced call centre agents to join our WINNING team,we are recruiting on our Cartrack campaign. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills / Cold...

  • Call Centre Operator

    5 months ago


    Century City, South Africa MASA Outsourcing Full time

    Our client in the marketing industry requires your experience as a Call Centre Operator for a project they are running for 1-2 months on site in Century City, Western Cape. There is a possibility that this will extended. **Minimum Requirements**: - Must be computer literate - Be able to speak and write English, Afrikaans, Xhosa, or Zulu - **Ability to...

  • Training Manager

    5 months ago


    Century City, South Africa Amazing Vouchers Full time

    **Training Outbound Call Centre Sales Agents** Important points to take note of: - **HYBRID OFFICE based in Century City, Cape Town**: - **OWN equipment required **_**(Please see requirements below)**_ - **Salary highly negotiable based on experience and to be discussed in interview.** In this role, you'll be responsible for scheduling and conducting...

  • Sales Team Leader

    5 months ago


    Century City, South Africa Amazing Vouchers Full time

    We are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...

  • Call Centre Agent

    6 months ago


    Century City, South Africa Telkom Express Feathercom Full time

    Adhere to **_TelkoM/Feathercom service _**policies to maintain excellent customer service. - Build sustainable relationships and engage customers by taking the extra mile - Ensure that you maintain excellent telephone etiquette. - Maintain enthusiasm and ensure that energy levels are always appropriate. - Conduct a customer needs analysis to determine a...

  • Call Centre Agent

    6 months ago


    Century City, South Africa Telkom Express Feathercom Full time

    Adhere to **_TelkoM/Feathercom service _**policies to maintain excellent customer service. - Build sustainable relationships and engage customers by taking the extra mile - Ensure that you maintain excellent telephone etiquette. - Maintain enthusiasm and ensure that energy levels are always appropriate. - Conduct a customer needs analysis to determine a...


  • Century City, South Africa Amazing Vouchers Full time

    Remuneration: - R5000 Basic salary - + Monthly uncapped commission (Average +-R6 000 to +-R10 000 per month) - + Weekly uncapped cash incentives (Average +-R500 to +-R1 500 per week extra) Requirements and skills: - More than 1-year **outbound call centre sales **experience - **No criminal record**: - **Two contactable references**: - **Reliable...

  • Call Centre Team Lead

    5 months ago


    Century City, South Africa RMM Full time

    Responsibilities: - General call centre Sales Manager - Planning and directing the hiring and training of new Sales staff - Directing and coordinating all sales activities - Preparing sales budgets and projections and approving expenditures - Tracking and analysing sales statistics based on key KPI's - Handling and resolving customer complaints regarding a...


  • Century City, South Africa MWeb Full time

    **Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output** - Achieve sales targets and...


  • City of Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Century City, South Africa Educor Full time

    **Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...


  • Century City, South Africa mPower People Solutions Full time

    **Primary Role** The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional...


  • Century City, South Africa mPower People Solutions Full time

    Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries. Role...


  • Century City, South Africa Amazing Vouchers Full time

    We are seeking to employ money-driven sales gurus to join our amazing sales team based in Century City, Cape Town. Remuneration: - R5000 Basic salary - + Monthly uncapped commission (Average +-R6 000 to +-R12 000 per month) - + Weekly uncapped cash incentives (Average +-R500 to +-R2 000 per week extra) Requirements and skills: - More than 1-year...


  • Century City, South Africa MWeb Full time

    **Main Purpose of the Job**: The primary objective of the role is to take responsibility for managing a team of sales specialists in order to assist in the achievement of sales targets through the allocation of targets resulting in outstanding sales performance. The role is a combination of management, selling, coaching and leadership activities, with the...


  • Century City, South Africa Amazing Vouchers Full time

    We are seeking to employ money-driven sales gurus to join our amazing sales team based in Century City, Cape Town. Remuneration: - R5000 Basic salary - + Monthly uncapped commission Requirements and skills: - More than 1-year **outbound call centre sales **experience - **No criminal record**: - **Two contactable references**: - **Reliable transport to...