Student Journey Officer/ Call Centre
7 months ago
**Student Journey Officer/ Call Centre (Academics) (JB4368)**
**Cape Town, Century City**
**Market Related**
As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey.
**Skills and Qualifications**:
**Education**:Grade 12
**Experience**: Ideally, you've worked in customer service for 6 months to a year
**Communication**: You must be good at talking and writing in English and another official South African language.
**Tech Skills**: Being comfortable with basic computer programs like Microsoft Word and Excel is important.
**What You'll Do**:
Support and Guide: From welcoming students to reminding them of important deadlines and helping them with academic or technical problems, you'll be there to support every step of their education.
**Problem Solving**: If students face academic, technical, or personal challenges, you'll either help them directly or connect them with the right resources.
Monitor and Report: Keep an eye on students' progress and ensure they are moving forward effectively. You'll also provide them with updated progress reports after exams.
**Ensure Completion**: Help students complete all necessary steps to receive their qualifications after they've passed their courses.
You'll get to directly impact students' educational experiences and help them succeed. It's a role that combines customer service with educational support, perfect for someone who is energetic, loves solving problems, and enjoys working with people.
**About the Team**:
You'll be part of the Customer Care Centre in the Operations Department, where everyone is focused on helping students thrive in their educational journeys.
Pay: R1,00 - R2,00 per month
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