Technician: IT

**Job Advert Summary**:
The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agribusinesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

**MAIN PURPOSE **OF THE JOB**

**Identity & Access Management**:
**First Line Support**:
**Walk In Support**:
**Key Performance Areas**:
**1. Provide End User Support, Trouble Shooting and PC Maintenance**
- Escalate problem tickets to the right person in case of complex problems.
- Manage customer expectations and build strong internal relationships with end users

**2. Performance optimisation**
- Assist Senior Service Desk Representatives with the identification and documentation of fixes to common and recurring problems
- Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly
- Respond to and log incoming calls on the HEAT Helpdesk System during peak periods

**3. Document Management**
- Obtain the relevant source documentation and process requests in accordance with approved procedures
- Electronically file all access request documentation and IT asset issue forms (X3 and associated forms)
- Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner.

**Preferred Minimum Education and Experience**:

- Senior Certificate
- Certificate in PC maintenance
- A+ and N+ Certificate
- 1-3 years experience in a formal IT environment

**Critical Competencies**:

- Systems / Applications
- Microsoft Application Support
- Desktop operating systems support
- PC/ Smart Device Hardware Support

**Additional Requirements**:

- Extended hours as and when required.
- Travel as and when required.