External Customer Advisor

8 months ago

Durban, South Africa Workwear Depot Full time

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

Building relationships and serving our growing external customer base brilliantly is a key aspect of the Customer Advisor role; ensuring that customers are connected to our full-service offering including customization, business accounts and unique uniform solutions.

**The main responsibilities of the role include**:

- Building and maintaining strong relationships with new and existing customers; serving them brilliantly and growing the business.
- Must maintain and execute a well-structured independent call plan; visiting new and existing customers to understand their needs and connect them to the right solutions.
- Ensuring that every customer’s needs are attended to brilliantly, with passion and exceptional attention to detail.
- Gain a complete understanding of our entire product offering.
- Assist with ensuring all our products are always well stocked and merchandised to the highest standard.
- Assist customers by preparing quotations for current and future orders.
- Following up efficiently and effectively with customers on everything related to their outstanding orders and quotations.
- Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
- Available to work on weekends when required.

**The experience we’re looking for**:

- Exceptional sales and customer service experience.
- Established customer confidence through delivery on promises.
- Highly proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
- Excellent fluency in spoken and written English.
- Has a valid driver's license and own reliable vehicle (not negotiable).

**The type of personality that will excel**:

- Outstanding with people, possessing great communication skills.
- Presentable and articulate with impeccable manners.
- Excited by the prospect of new business opportunities.
- The provider of a truly remarkable experience for every new and existing customer.
- A “go-to” person on whom people can rely.
- Organised with a sense of urgency always keeping to their promises.
- Passionate about excellence and attention to detail, follows up and follows through.

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