(45) IT Service Desk Manager

9 months ago


Pretoria, South Africa South African Reserve Bank Full time

**Brief description**

The main purpose of this position is to manage the daily operations and activities of the South African Reserve Bank (SARB) Information Technology (IT) Service Desk.

**Detailed description**
- Manage the daily operations and activities of the SARB IT Service Desk to ensure that all IT service requests and incidents are addressed in a timely and efficient manner to maintain an exceptional customer service record.
- Develop and drive the implementation of standard operating procedures (SOPs) for the IT Service Desk.
- Develop and manage the implementation of process improvement plans.
- Take responsibility for the IT Service Desk data analytics, reporting and procedure documentation.
- Monitor, measure and enforce governance and compliance to IT service standards.
- Drive the employee self-service and overall automation agenda as part of the continuous improvement in the IT Service Desk environment.
- Build and manage key external and internal stakeholder relationships to ensure the delivery of quality service.
- Participate in broader departmental/divisional projects to contribute towards the SARB’s business objectives.
- Manage the performance of the third-party service provider in line with the business requirements and service standards.
- Monitor and control the quality of the services provided by contractors as well as provide coaching where necessary.
- Manage the training and development of the IT Service Desk team.
- Provide input to resource planning, cost estimation, budget development and cost control.



  • Pretoria, South Africa Disruptive IT Full time

    **Role Description** This is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers. **Qualifications** - Proficiency in Desktop Computers and Technical Support -...


  • Pretoria, South Africa Mediro ICT Full time

    Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...


  • Pretoria, South Africa Profession Hub Full time

    **Job Purpose**: The position requires a hands-on technical leader who is responsible for delivering a world-class support experience for staff, clients, and other external parties. The manager is expected to get into complex technical issues while thinking about the big picture. The Service Desk Manager’s primary objective is to rapidly resolve issues...


  • Pretoria, South Africa RJPersonnel Full time

    5years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...


  • Pretoria, South Africa Kamo Placements Full time

    **JOB DESCRIPTION** - Contribute towards the development of an operational strategy for the Division and ensure alignment of this strategy with the plan for the ICT Service Desk and End-User Support business unit overall. - Ensure productivity and efficiency is measured effectively against set objectives and implement improvements where required. - Manage...


  • Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...


  • Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **Purpose Statement** To develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South...


  • Pretoria, South Africa HotelJobs.co.za Full time

    **Duties**: - Oversee all aspects of the hotel’s reception, including inquiries, reservations, spa bookings, check-in/check-out, guest payments, porter services, and special guest requests. - Oversee all aspects of housekeeping to ensure that rooms and other communal areas are clean and of the highest standard. - Manage, train and co-ordinate a reception...


  • Pretoria, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure...


  • Pretoria, South Africa Sunnytech Inprint Full time

    We are looking for a reliable and customer-focused Desk Attendant to join our team. The Desk Attendant’s primary responsibility is to provide excellent customer service to our guests, ensuring their stay is as pleasant and comfortable as possible.The Desk Attendant must be an excellent communicator, with an eye for detail and the ability to work...


  • Pretoria, South Africa Sunnytech Inprint Full time

    We are looking for a reliable and customer-focused Desk Attendant to join our team. The Desk Attendant’s primary responsibility is to provide excellent customer service to our guests, ensuring their stay is as pleasant and comfortable as possible. The Desk Attendant must be an excellent communicator, with an eye for detail and the ability to work...


  • Pretoria, South Africa Unique Personnel Full time

    **Job Number** 66626 **Job Type** Permanent **Job Title** Trading Desk Administrator **Computer Skills** Ms office Suite **Industry** Financial Services **City** Tshwane (Pretoria) **Province** Gauteng Will be assisting on the Dealing/Trading Desk initially in an administrative capacity with the view to growing into a Dealer position FX...


  • Pretoria, South Africa Info Desk Full time

    Trainee Manager – Pretoria Dis-Chem Pharmacies Limited Pretoria, Gauteng Permanent Closing Date 31 December 2024 Job Details Division: SV – LG Division Minimum experience: Associate Company primary industry: Retail Job functional area: Sales Job Description Dis-Chem Pharmacies has an opportunity available for a Trainee Manager for their Pretoria...


  • Pretoria, South Africa Zone Fitness Clubs Full time

    **Zone Fitness is seeking dynamic, energetic, responsible and goal-driven individuals to fill our vacancies of a Receptionist/Front Desk Operator at our **Pretoria Central **Club**: **PERFORMANCE STATEMENT**: **The Receptionist/Front Desk Operator must ensure that all members/non members receive the best service possible, and that all duties are performed to...


  • Pretoria, Gauteng, South Africa Numeral Financial Services Group Full time

    Job OverviewWe are seeking a highly skilled and professional Front Desk Administrator to join our team at Numeral Financial Services Group in Pretoria. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a positive attitude.


  • Pretoria, South Africa SABS Full time

    **Job Advert Summary**: **Purpose Statement** To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure. **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

  • Front Desk Supervisor

    3 weeks ago


    Pretoria, Gauteng, South Africa HR Human Solutions Agency Full time

    Job DescriptionCompany OverviewAt HR Human Solutions Agency, we are committed to delivering exceptional service and creating memorable experiences for our guests. We are seeking a highly skilled and professional Front Desk Supervisor to join our team.Job SummaryThe Front Desk Supervisor will be responsible for ensuring seamless check-in and check-out...


  • Pretoria, South Africa Yusram Herbal Products LTD Full time

    **Key Responsibilities**: - Greet and assist customers as they enter the store, providing information about products and services. - Answer phone calls and respond to customer inquiries in a professional and friendly manner. - Manage sales transactions, including processing payments, issuing receipts, and recording sales invoices. - Maintain accurate...


  • Pretoria, South Africa Malibu Country Lodge Full time

    **Job Overview**: We are looking for a friendly, professional, and reliable **Front Desk Receptionist** to join our team at Malibu Country Lodge. This role requires excellent customer service skills, strong organizational abilities, and a proactive attitude to ensure a seamless guest experience. **Key Responsibilities**: - Welcome guests warmly and handle...


  • Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We are partnering with a leading pharmaceutical wholesaler in Hermanstad to find an experienced Medical Front Desk Administrator to join their team.As a key member of the front desk, you will be responsible for managing all incoming and outgoing calls, messages, and visitors. Your excellent communication skills and warm demeanor will ensure that our clients...